CQC report explained · a residential care home
What the CQC found at Baytree Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found effective safeguarding systems, regular risk assessments, enough staff and safe recruitment. Medicines, accidents, incidents and infection control were also managed safely.
- Effective?
- Good
- People's needs were assessed and care plans were reviewed. Staff had suitable training and support, and people received appropriate food, drink and healthcare.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people well and supported them to make choices and remain as independent as possible.
- Responsive?
- Good
- Care was planned around people's preferences and communication needs. The home offered activities, supported family relationships and had arrangements for complaints and end-of-life care.
- Well-led?
- Good
- Inspectors found an open and person-centred culture. The home used audits, meetings and feedback to monitor quality and improve care.
What inspectors found, November 2022
Baytree Court is rated Good in all five areas; inspectors found safe, kind and personalised care with no breaches recorded.
This was an unannounced comprehensive inspection on 8 November 2022. One inspector and a medicines inspector visited, and an expert by experience later spoke with people and relatives by telephone. Inspectors also reviewed care files, medicines records, staff checks and training, and quality monitoring.
The home supports up to 34 older people, including people living with dementia. There were 27 people living there at the inspection. Inspectors found enough suitably trained staff, safe medicines management, regular risk reviews and effective infection control. People were supported to make choices, maintain independence and access healthcare, food, activities and family visits.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found people's needs were being met and that the home was managed in a way that supported good-quality, person-centred care.
Safe staffing
Inspectors found enough staff to provide safe care, with staffing reviewed when people's needs changed. Recruitment checks were also in place.
“There were enough staff to ensure people received safe care.” from the report
Kind and respectful care
People were treated as individuals, with their privacy, dignity, choices and independence respected.
“People received care from staff who knew them well, they were kind and caring and treated people as individuals.” from the report
Personalised support
People and relatives were involved in care planning, and staff supported people to choose how they spent their time and how care was delivered.
“People were encouraged to make their own decisions and choices.” from the report
Good leadership
The home had an open culture, effective quality checks and regular meetings where people, relatives and staff could give feedback.
“The service had an open, honest culture.” from the report
Activities and relationships
The home offered activities linked to people's interests and supported people to keep in touch with relatives and friends.
“A programme of activities was in place to meet people's interests.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you increase staffing if my relative's needs changed?
- 02How do you support people living with dementia on the floor that specialises in dementia care?
- 03How will my relative and our family be involved in creating and reviewing the care plan?
- 04What activities would be suitable for my relative's interests and abilities?
- 05How would you support visits and regular communication between my relative and our family?
This was the first comprehensive inspection of the newly registered service and covered all five key questions; the inspection also specifically reviewed infection prevention and control under Safe. This explanation was written from the published report of 19 November 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2021
Rated Good; inspectors found safe, person-centred care and strong management, with no breaches reported.
This was an unannounced inspection on 9 December 2021. One inspector and an Expert by Experience spoke with six people, six relatives and seven staff. They also checked care records, medicines records, staff files and management records.
The home was rated Good for Safe and Well-led. Inspectors found people were protected from abuse, medicines were given safely, staffing was sufficient and the home was clean and well maintained.
The home was described as calm, welcoming and well organised. The manager was visible, staff understood their roles, and audits were used to monitor safety and improve care.
This inspection only looked at Safe and Well-led. The other three areas were not assessed during this visit. The previous rating was also Good, published in September 2019.
Safe staffing
Inspectors found enough staff to keep people safe. The home also had arrangements to cover illness and leave.
“There were enough staff to keep people safe and a contingency plan in place to cover illness or leave.” from the report
Medicines
Medicines were given on time and as prescribed. Staff had training and checks, and the home had systems for investigating errors.
“Medicines were managed safely. People told us they always received their medicines on time and in line with their preferences.” from the report
Clean and maintained
The home was clean, tidy and maintained. Safety checks covered areas such as fire equipment, exits, security and water temperatures.
“A relative told us, "The place is clean, modern, fresh… no smells.” from the report
Strong management
The home had clear audits and used any required actions to improve the service. People and relatives spoke positively about the manager and staff team.
“A clear auditing system was in place to monitor the quality and safety of the service provided.” from the report
Communication
During the pandemic, the home used phone calls and virtual meetings to help people and relatives stay in contact. It also worked to keep people informed about visiting changes.
“The service used phone calls and IT (virtual meetings) to ensure people and relatives remained in contact with each other, following government guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you assess and review risks for my relative, and how do you learn from accidents or incidents?
- 02How will you make sure my relative receives medicines on time and that any as-needed pain relief is given appropriately?
- 03How many staff would normally be available for my relative's needs, and what happens if staff are ill or absent?
- 04What infection control and visiting arrangements would apply if there was an outbreak?
- 05How can relatives give feedback, and how will the home show us that concerns have been acted on?
This was a planned, unannounced focused inspection of Safe and Well-led only; Effective, Caring and Responsive were not assessed during this visit. This explanation was written from the published report of 24 December 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Baytree Court
5 rated inspections over 8 years: the service has held its Good rating throughout.
- November 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2021GoodSafe: GoodWell-led: Good
- November 2020Inspected but not ratedSafe: Inspected but not rated
- September 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- August 2020
Registered with the Care Quality Commission on 28 August 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of North Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 29 can care for a couple. 11 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.