CQC report explained · a nursing home
What the CQC found at Bay Court Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe, staffing levels were sufficient and call bells were answered promptly. Medicines, recruitment, fire safety, equipment and infection control were checked and found to be managed safely.
- Effective?
- Good
- Staff received induction, training and support. People were supported with food, specialist diets, health appointments and decisions about their care.
- Caring?
- Good
- Staff treated people with warmth, kindness and compassion. Inspectors saw staff respecting privacy, dignity, choices and people's preferred ways of receiving support.
- Responsive?
- Outstanding
- Staff provided exceptionally personalised care and arranged activities, outings and support based on people's life histories, interests, beliefs and wishes. This rating had improved since the previous inspection.
- Well-led?
- Good
- The new manager was visible and supported by the provider and senior staff. People, relatives and staff were asked for their views, and audits were used to monitor and improve the service.
What inspectors found, February 2019
Bay Court Nursing Home was rated Good overall, with Outstanding personalised activities and support, and no serious risks found.
This was a comprehensive inspection on 3 and 8 January 2019. The first visit was unannounced and the second was announced. Inspectors spoke with people, relatives, staff and health professionals. They observed care and checked care records, medicines records, staff files and quality checks.
The home was rated Good for safe, effective and caring support, and for how it was led. Inspectors found enough staff, safe medicines systems, suitable training, kind care and good links with health professionals. The home was clean and people said they felt safe and supported.
Responsive care was rated Outstanding. Staff knew people's histories, interests, beliefs and wishes, and arranged activities and outings that were meaningful to them. The overall Good rating stayed the same as at the previous inspection in August 2016, while responsive care improved to Outstanding.
Meaningful activities
Staff took time to learn about people's past interests and helped them achieve personal goals. Activities included outings, gardening, music, fundraising and visits linked to people's previous lives.
“There was an excellent programme of activities and social events meaning people were well occupied and stimulated.” from the report
Kind and respectful care
People were treated as individuals and staff supported them patiently, discreetly and with respect for their dignity and choices.
“People were supported by kind and caring staff who treated them with warmth and compassion.” from the report
Safe care systems
Inspectors found suitable staffing, medicine checks, recruitment checks, risk assessments and emergency arrangements. Staff knew how to recognise and report abuse.
“People remained safe at the service. People said they felt safe and cared for in the home.” from the report
Clean and homely environment
The home was clean, well maintained and described as having a pleasant atmosphere. Equipment, laundry and infection control arrangements were checked.
“The home was clean throughout without any odours present and had a pleasant homely atmosphere.” from the report
Visible leadership
The new manager worked alongside staff and promoted an open, person-centred culture. The provider had quality checks covering medicines, the environment, infection control, falls and other areas.
“There were effective systems in place to monitor the quality of care provided.” from the report
Inspectors raised no specific concerns in this report.
- 01Has the manager now completed their CQC registration, and who is responsible for the home if the application is still being processed?
- 02How are activities planned around each person's current interests, health and wishes?
- 03What is the current position on the six Deprivation of Liberty Safeguards applications that were awaiting assessment?
- 04How often are care plans reviewed now, and how are families involved in those reviews?
- 05How do you check that staffing levels remain sufficient and that call bells are answered promptly?
This was a comprehensive inspection covering all five key questions, and the overall Good rating carried over from August 2016 while Responsive improved to Outstanding. This explanation was written from the published report of 21 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bay Court Nursing Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- August 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
- August 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.