CQC report explained · a residential care home
What the CQC found at Baxendale Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found clear risk assessments, enough staff, safe medicines systems and effective infection prevention measures.
- Effective?
- Good
- People received assessments, staff training, healthy food and healthcare support. Consent was obtained, but records did not always clearly show how consent had been given.
- Caring?
- Good
- People and relatives described staff as kind, caring and supportive. Staff respected privacy, dignity, cultural needs and people's independence.
- Responsive?
- Good
- Care plans were personalised and included people's routines, life histories and preferences. People were offered regular activities, support to maintain relationships and help with communication.
- Well-led?
- Good
- Inspectors found an open culture and effective checks on care quality. Feedback from people, relatives, staff and professionals was used to make improvements.
What inspectors found, May 2022
Rated Good; inspectors found safe, kind and personalised care, with consent records that were not always clear.
Inspectors visited without warning on 11 and 13 April 2022. They spoke with people living at the home, relatives, staff, trustees and healthcare professionals. They observed care, meals and activities, and checked care, medicines, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and that staff were kind, respectful and supportive. Inspectors found good risk management, safe medicines practice, suitable activities and effective links with healthcare services.
There was one recommendation about making consent records clearer. Some employment gaps were also not fully documented in staff files. The home had previously been rated Requires Improvement in 2019, but inspectors found enough improvement had been made and there were no current breaches.
Safe staffing
Inspectors found enough staff on each shift. Staff did not appear rushed and had time to talk with people.
“There were enough staff on each shift to meet people's needs safely.” from the report
Kind and respectful care
People and relatives spoke positively about staff. Inspectors saw respectful and compassionate interactions.
“We observed staff treated people with respect and compassion.” from the report
Personalised activities
The home offered a range of activities and also supported interests that were important to individuals. This included people living with dementia.
“The service supported people with activities which were not on the schedule but important to them, to ensure they remained stimulated and socially engaged.” from the report
Improvement since 2019
Inspectors found improvements in risk management, monitoring charts, activities, person-centred care and management oversight.
“At this inspection we found improvements had been made and the provider was no longer in breach of regulations.” from the report
Good management oversight
The management team completed audits and acted when they found problems. People, relatives and staff described management positively.
“The service had effective systems in place to assess and monitor the quality of the service.” from the report
Consent records
needs fixingConsent was obtained, but some forms were unsigned or did not explain how consent had been obtained for people who lacked capacity. Inspectors made a recommendation to improve this.
“However, the way consent to care was documented was not always clear.” from the report
Employment history records
minorSome staff files did not clearly document explanations for gaps in employment history. Management said this would be recorded consistently.
“However, we found in some cases, explanations for gaps in staff's employment histories were not clearly documented.” from the report
- 01How are you now recording consent, including consent given by a lasting power of attorney?
- 02How do you check that every staff file clearly explains any gaps in employment history?
- 03What activities are available for a person living with dementia, and how are their individual interests used to plan them?
- 04How do you monitor food and fluid intake for someone at risk of malnutrition or dehydration?
- 05How do you involve relatives and healthcare professionals when a person's health or care needs change?
This was an unannounced inspection that rated all five key questions and included checks of infection prevention and control; the provider could not complete its Provider Information Return because of technical problems. This explanation was written from the published report of 20 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Baxendale Care Home
4 rated inspections over 5 years: the service has held its Good rating throughout.
- May 2022Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2019Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- March 2018Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- January 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2021
Registered with the Care Quality Commission on 1 April 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Barnet
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 83 can care for a couple. 12 years' experience on average.
“The quality of life that she's given my parents has been priceless. The peace of mind she's given my sisters and I, through a very difficult time, has been invaluable.”
“Folasade is really kind, patient and respectful, has a fantastic sense of humour and such a positive outlook on life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.