CQC report explained · a residential care home
What the CQC found at Barton House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found enough staff, safe medicines systems, suitable risk management and effective infection control.
- Effective?
- Good
- Care plans reflected people's needs and aspirations, and staff received relevant training and supervision. People were supported with food, healthcare, communication and decisions about their care.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People and relatives were involved in care planning, and staff understood individual communication styles.
- Responsive?
- Good
- Support was personalised and focused on people's quality of life, goals and communication needs. People could raise concerns and were supported to take part in activities and everyday living.
- Well-led?
- Good
- Managers were visible and approachable, and staff felt supported to raise concerns. The service used feedback, partnership working and learning from incidents to improve care.
What inspectors found, January 2023
Rated Good; inspectors found safe, kind and person-centred care across all five areas.
This was the first inspection since the service registered in October 2021. It was unannounced and took place on 14 and 16 December 2022. Inspectors spoke with people, relatives, staff and professionals, and reviewed care files, medicines records, training and management checks.
Inspectors found people were safe and supported by enough trained staff. Medicines, infection control and risks in the home were managed safely. Care plans were personalised and people were supported with health needs, communication, choices and daily activities.
People were treated with kindness, dignity and respect. Relatives said staff were caring and communicated well. The manager and staff were described as approachable, supportive and open to feedback.
The overall rating and each of the five areas were Good. This means the inspectors found people's needs were being met and the service was consistently managed, but it does not mean that every part of care was perfect.
Enough skilled staff
Inspectors found there were enough staff, including for one-to-one support. Recruitment and induction processes promoted safety.
“There was enough appropriately skilled staff to meet people's needs and keep them safe.” from the report
Safe medicines support
Medicines were assessed, administered, recorded and stored safely. Reviews were used to monitor their effects on people's health and wellbeing.
“Medicines were managed safely. Staff followed effective processes to assess and provide the support people needed to take their medicines.” from the report
Kind and respectful care
Staff used positive language, understood people's communication styles and respected privacy and personal space.
“Staff took time to understand people's individual communication styles and develop a rapport with them.” from the report
Personalised support
Care plans reflected people's needs and aspirations. Staff adapted communication and activities to suit each person.
“Staff provided people with personalised, proactive and co-ordinated support in the line with their communication plans, sensory assessment and support plans.” from the report
Visible management
Managers worked directly with people, listened to feedback and supported staff to raise concerns.
“Managers were visible in the service, approachable and took a genuine interest in what people, staff, family and advocates had to say.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you adapt my relative's communication plan and support if their needs changed?
- 02How often would my relative's medicines be reviewed, including any medicines given covertly?
- 03How would you support my relative to follow their interests, take part in activities and develop everyday living skills?
- 04How would you involve our family, an advocate and relevant health professionals in care planning and reviews?
- 05What infection control arrangements would apply during an outbreak, and how would family visits be supported?
This was the first comprehensive inspection of the newly registered service and covered all five key questions; two people were using the service at the time. This explanation was written from the published report of 18 January 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Barton House
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2021
Registered with the Care Quality Commission on 1 October 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
32 live-in carers within about an hour of North Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 29 can care for a couple. 11 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.