CQC report explained · a nursing home
What the CQC found at Baroda Care
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found risk assessments, safeguarding procedures, safe recruitment and enough experienced staff. Medicines were managed by trained staff and checked regularly.
- Effective?
- Good
- Staff had training, supervision and appraisals, including training linked to mental health needs. People were supported with food, healthcare appointments, the Mental Capacity Act and any required restrictions.
- Caring?
- Good
- People described positive relationships with staff. Inspectors saw staff communicating effectively, protecting privacy and dignity, and offering one-to-one support.
- Responsive?
- Good
- Care records were detailed and personalised. People were supported with meaningful activities, community involvement, communication needs, complaints and plans for greater independence.
- Well-led?
- Good
- The manager promoted an open and inclusive culture. Regular audits, feedback and improvement plans were used to monitor the quality and safety of the service.
What inspectors found, November 2018
Baroda Care was rated Good; inspectors found kind, safe and personalised care, with effective monitoring and no serious concerns.
This was an unannounced, comprehensive inspection on 30 August and 4 September 2018. One inspector spoke with six people, the manager and four staff members. They observed care and checked care plans, medicines records, risk assessments, recruitment files, training records and quality checks.
The home supported 12 people, with capacity for 14, who may have a mental illness. Inspectors found a friendly atmosphere and staff who understood people's needs, supported their choices and treated them with kindness and respect.
The home had systems to protect people from harm, manage medicines and respond to health needs. Staff were trained and supported, care records were detailed, and people were helped to take part in activities and maintain relationships.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The rating stayed the same as at the previous inspection, and inspectors found no serious risks or concerns.
Kind relationships
Staff knew people well and built supportive relationships. People were treated with dignity and respect.
“The atmosphere in the home was friendly and supportive and we observed staff knew people well and communicated effectively with them.” from the report
Personalised support
Care plans reflected people's individual needs, preferences and goals. People were involved in decisions about their care and support.
“Detailed plans were written in a way that indicated a supportive approach was taken while encouraging people's independence.” from the report
Staff skills
Staff received a broad range of training and were supported through supervision, appraisals and reflective practice.
“Staff were supported to provide appropriate care to people because they were trained, supervised and appraised.” from the report
Activities and independence
People were supported to take part in activities inside and outside the home, continue hobbies and move towards more independent living where appropriate.
“People were supported and encouraged to have active lifestyles and to engage in meaningful activities both within the home and in the community.” from the report
Quality monitoring
The manager used regular audits, surveys and feedback to identify and complete improvements.
“A robust system of regular audits of the quality and safety of the service took place.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular mental health needs and crisis plan?
- 02How would my relative be involved in creating and reviewing their care and support plan?
- 03What activities, community opportunities and support for independence would be available to my relative?
- 04How would you manage my relative's medicines, including any medicines taken only when needed?
- 05How would you keep our family informed and respond if we raised a concern or complaint?
This was an unannounced comprehensive inspection covering all five key questions and the overall quality and safety of the home. This explanation was written from the published report of 23 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Baroda Care
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 26 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.