CQC report explained · a residential care home
What the CQC found at Barden House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were identified and managed, staffing levels were sufficient and medicines were handled safely. Infection prevention arrangements were also judged effective.
- Effective?
- Good
- Staff were trained and skilled, people had a varied diet and healthcare support was arranged when needed. The home assessed people's needs before they moved in and followed the Mental Capacity Act.
- Caring?
- Good
- People were treated with kindness, patience, dignity and respect. Staff knew people well, offered choices and supported independence.
- Responsive?
- Good
- Care was personalised and plans were updated when people's needs changed. People were supported with communication, activities, relationships and raising concerns.
- Well-led?
- Good
- Inspectors found a positive, enabling and person-centred culture. The registered managers involved people in decisions and worked with other services to plan care.
What inspectors found, November 2022
Rated Good; inspectors found safe, kind and personalised care at Barden House.
This was the first inspection since the service was registered under the current provider. The unannounced visits took place on 06 October 2022 and 17 October 2022. One inspector spoke with people, staff and a relative, observed care, looked around the home and checked care, medicine, recruitment and safety records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine arrangements, suitable training, kind care and person-centred support. People were supported to make choices, stay independent, keep relationships and take part in activities.
The report says this was the first inspection of this newly registered service. The service had previously been registered under a different provider, whose last rating was Good and was published on 3 September 2020.
Enough staff
Inspectors found that staffing levels were sufficient and staff had time to support people. Recruitment checks were also described as robust.
“People received the support they needed because there were enough staff. The staff had time to spend with people.” from the report
Kind and respectful care
Staff knew people well, were patient and gave reassurance. People were offered choices and their privacy, dignity and independence were respected.
“People were treated in a kind, caring and patient way by staff who knew them well.” from the report
Personalised support
Care plans reflected people's needs and wishes and were updated when circumstances changed. People were supported to take part in activities and maintain important relationships.
“People received person-centred care that met their needs and took account of their wishes.” from the report
Positive leadership
The registered managers created a positive culture and involved people in choices about rooms and shared areas. Staff said they were supported and listened to.
“The registered managers had developed a positive and enabling person-centred culture.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess my relative's needs before they move in, and how will you decide whether the home is suitable for them?
- 02How often will my relative's care plans and risk assessments be reviewed, and what happens if their needs change?
- 03What support is available to help my relative manage anxiety or distress, and how will staff learn the approaches that work for them?
- 04What activities and community opportunities could my relative take part in, based on their interests and abilities?
- 05How will my relative and our family raise concerns or make complaints, and who should we speak to first?
This was an unannounced first inspection covering all five key questions, including infection prevention and control; the previous Good rating was under a different provider and was published on 3 September 2020. This explanation was written from the published report of 15 November 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Barden House
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2021
Registered with the Care Quality Commission on 27 August 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.