CQC report explained · a residential care home
What the CQC found at Bamford Close
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control arrangements were being followed. They checked visitors, social distancing, admissions, personal protective equipment, testing, cleaning, outbreak planning and the infection-control policy.
- Effective?
- Good
- This question was not assessed or rated in this targeted inspection.
- Caring?
- Good
- This question was not assessed or rated in this targeted inspection.
- Responsive?
- Good
- This question was not assessed or rated in this targeted inspection.
- Well-led?
- Good
- This question was not assessed or rated in this targeted inspection.
What inspectors found, October 2020
Bamford Close: targeted inspection found good infection-control practice, but the service was not rated overall.
Inspectors visited on 15 October 2020 as part of a national review of infection prevention and control in care homes. The visit was announced and focused only on how the home was preventing and managing infections during the coronavirus pandemic.
They found the home was following safe infection-control procedures. Communal areas had been rearranged for social distancing, cleaning had been increased, and staff had access to personal protective equipment and testing.
The home supported relatives with scheduled window and garden visits when guidance allowed. Visiting areas were cleaned before and after visits, and the approach was being reviewed in case of an outbreak.
The overall service was marked 'Inspected but not rated'. Safe was also 'Inspected but not rated'. This means the inspection did not give a quality rating for the service or a graded rating for the Safe question.
Social distancing
The layout and furniture had been changed to support social distancing and easier cleaning.
“Communal areas had been reorganised to promote social distancing between people living at Bamford Close.” from the report
Protective equipment and testing
Staff were using the required protective equipment and taking part in COVID-19 testing. Equipment was available where staff needed it.
“Staff were seen to be following the current government guidance in relation to the personal protective equipment (PPE) being used and engaged fully in the testing regime for COVID-19.” from the report
Cleaning
The home had extra cleaning schedules for frequently touched areas, deep cleaning and new cleaning equipment.
“There were additional regular cleaning schedules for touch point areas and deep cleaning within the service.” from the report
Family visits
The home arranged scheduled window and garden visits when government and local guidance allowed, with cleaning before and after visits.
“The home supported relatives to visit their family member through scheduled window and garden visits when government and local guidance allowed.” from the report
Inspectors raised no specific concerns in this report.
- 01What are your current infection-control arrangements, and how have they changed since the October 2020 inspection?
- 02What happened during any COVID-19 outbreaks, and how were they managed?
- 03How are residents currently supported to see relatives, including during visiting restrictions?
- 04How often are frequently touched areas and communal areas cleaned?
- 05What are the home's current arrangements for staff testing and personal protective equipment?
This was a targeted inspection of infection prevention and control measures only; the service was not given ratings for the other questions. This explanation was written from the published report of 31 October 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2019
Rated Good; inspectors found safe, kind and personalised care, with some people reporting a possible shortage of staff at night.
Inspectors visited without warning on 18 and 19 June 2019. They spoke with people living in the home, relatives and staff. They also reviewed care records, medicines records, staff files, audits and other documents.
The home supported 39 older people living with dementia. Inspectors rated all five areas Good: safe, effective, caring, responsive and well-led. They found enough trained staff, safe medicines practice, detailed care plans and respectful relationships.
The home had improved since its previous inspection, when it was rated Requires Improvement and was in breach of Regulation 17. The provider had completed an action plan, and inspectors found it was no longer in breach.
Kind and respectful staff
Inspectors saw many positive interactions. Staff knew people well and respected their dignity, wishes and independence.
“We observed many caring and positive interactions between staff and people throughout the inspection.” from the report
Personalised care
Care plans included detailed information about people's needs, choices, backgrounds and preferences. Staff could explain how to support each person.
“Care plans were person centred and gave detailed information to staff on how to support each person.” from the report
Safe medicines and infection control
Medicines were stored, given and disposed of safely. The home was clean, staff used protective equipment and food hygiene had received the highest rating.
“We looked at how medicines were handled and found they were stored, administered and disposed of safely.” from the report
Improved management
The home had quality checks and showed evidence of learning and improvement. It had addressed the problems found at the previous inspection.
“At this inspection we found enough improvement had been made and the provider was no longer in breach of regulation 17.” from the report
Night-time staffing
minorSome people felt there were not enough staff during the night. Inspectors found there were enough staff overall and people said call bells were answered as soon as possible.
“Although some people felt that there was a shortage of staff during the night, everyone thought staff responded to nurse-call buzzers as soon as possible” from the report
- 01How many staff are normally on duty overnight, and how do you respond if someone needs urgent help?
- 02How will you assess and update my relative's dementia care plan after they move in?
- 03How are relatives involved in care plan reviews and told about changes in their relative's health?
- 04What activities and outings are available, and how are they adapted to each person's interests and abilities?
- 05How are medicines, including medicines given only when needed, monitored and reviewed?
This was an unannounced planned inspection covering all five CQC questions, including the premises and care provided. This explanation was written from the published report of 17 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bamford Close
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- October 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2018Requires improvementstayed Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- November 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Stockport
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.