CQC report explained · a residential care home
What the CQC found at Bamburgh House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe, risks were assessed and monitored, staffing levels were sufficient, and medicines were managed safely. Building repairs were in progress, although safety checks and certificates were up to date.
- Effective?
- Good
- Staff had relevant experience and up-to-date training. People's health, dietary needs and choices were supported, and applications had been made where Deprivation of Liberty Safeguards were needed.
- Caring?
- Good
- People had positive relationships with staff. Staff were calm, respectful and familiar with people's preferences, communication and daily routines.
- Responsive?
- Good
- Care plans were personalised, up to date and reviewed regularly. People chose activities, were supported to go out and maintain relationships, and had ways to raise complaints.
- Well-led?
- Good
- The registered manager and deputy manager were visible and quality checks were carried out. Staff meetings, care reviews and monthly reports were used to monitor the service.
What inspectors found, June 2018
Bamburgh House was rated Good; inspectors found safe, kind and personalised care, with some building repairs still in progress.
This was an unannounced inspection over two days. One inspector observed care, spoke with people and staff, looked around the home, and checked care records, medicines, staff files, complaints, accidents, audits and building safety records.
The three people living at the home were supported by staff who knew them well. Inspectors found that people felt safe, received their medicines as prescribed, and had their health, communication, choices and activities supported.
Staff were described as calm, respectful and caring. Care plans were up to date and personalised. People were supported to make choices, maintain relationships and take part in activities they enjoyed.
The overall rating was Good. Each of the five areas was rated Good, and the service remained Good after the previous inspection on 30 November 2015.
People felt safe
Risks were assessed for personal care, activities and going out. Staff understood safeguarding and there were enough staff to support people safely.
“There were robust measures in place to ensure people were safe.” from the report
Kind, respectful staff
People had lasting relationships with staff who knew their likes, dislikes and routines. Staff protected privacy and treated people with dignity.
“They spoke with people in a calm, reassuring and respectful manner.” from the report
Personalised support
Care plans included people's health needs, history, preferences and goals. People were involved in decisions about their care and daily life.
“Care plans reflected people's health and social care needs and demonstrated that other health and social care professionals were involved.” from the report
Good management checks
The managers carried out checks on areas such as medicines, health and safety, care records, accidents and staff training.
“Quality assurance and governance processes are systems that help registered providers to assess the safety and quality of their services, ensuring they provide people with an effective and safe service.” from the report
Some repairs were still ongoing
minorRepairs were in progress during the inspection and plans for redecoration were still being developed. Ask which works remain and how the home will keep people safe while they are completed.
“The provider was aware of the need to ensure repairs were timely to ensure the safety of each person using the service.” from the report
- 01Which building repairs and redecoration works were still outstanding after the inspection, and when were they expected to be completed?
- 02How would you assess and review my relative's individual risks, including risks linked to activities, personal care and going out?
- 03How would my relative be involved in planning and reviewing their care and choosing daily activities?
- 04How would staff support my relative's communication needs, preferences and any behaviour that may challenge the service?
- 05How would you keep our family updated and respond if we needed to make a complaint?
This was an unannounced comprehensive inspection covering all five questions, including care, records, staff, medicines, premises and management systems. This explanation was written from the published report of 29 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bamburgh House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- March 2013
Registered with the Care Quality Commission on 28 March 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.