CQC report explained · a residential care home
What the CQC found at Bakewells Care Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection risks. They were also told that measures were in place to reduce the effects of COVID-19-related staffing pressures.
- Effective?
- Outstanding
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Outstanding
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2022
Bakewells Care Home was inspected but not rated; inspectors were assured about infection prevention and control, including visiting arrangements.
This was an announced, targeted inspection on 26 January 2022. Inspectors looked at infection prevention and control during the COVID-19 response. They also asked about staffing pressures.
Inspectors found good practice in screening visitors, hand hygiene, visiting arrangements and the use of communal areas and the garden. They were assured that the home was managing infection risks, including PPE, testing, admissions and outbreaks.
The home was inspected but not rated. This means the report does not give a full overall rating or ratings for all five areas of care.
Visitor screening
Visitors were checked for symptoms before entering, and information was available to help them follow the home's guidance.
“All visitors were screened for symptoms of infection before being allowed to enter the home.” from the report
Safer visiting
The home had a visiting pod and a booking system. Communal areas and the garden were also used to support safer visits.
“The home had a visiting 'pod' to help facilitate visits safely.” from the report
Infection control
Inspectors were assured about the home's use of PPE, testing, hygiene, social distancing, admissions and outbreak management.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place to manage COVID-19-related staffing pressures?
- 02How are visitors screened and how are visits organised now?
- 03How do you make sure PPE is used safely and that staff and residents can access testing?
- 04What arrangements are in place if there is an infection outbreak?
- 05How do you keep the infection prevention and control policy up to date?
This was a targeted inspection of infection prevention and control, with questions about staffing pressures; the service was inspected but not rated overall. This explanation was written from the published report of 3 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2020
Inspected but not rated; inspectors found good infection prevention and control arrangements during the COVID-19 pandemic.
This was an announced, targeted inspection on 14 August 2020. It looked only at infection prevention and control measures as part of a national COVID-19 review.
Inspectors were assured that the home was preventing infection, using personal protective equipment safely, supporting testing, and following shielding and social distancing rules. They were also assured about safe admissions, hygiene, the building layout, outbreak management and the infection control policy.
The home was inspected but not rated. This means the visit did not give a score such as Good or Requires improvement, and it does not provide a full assessment of all areas of care.
Visitor and staff screening
The home checked temperatures and recorded them in its signing-in book. Inspectors said this could help with tracking and tracing if there was an outbreak.
“The service took the temperature of all visitors and staff to help screen people for COVID-19.” from the report
Support with PPE
Staff helped people understand what they looked like in protective equipment, with the aim of reducing anxiety.
“Staff spent time with people at the beginning of the pandemic to show them what they looked like in personal protective equipment (PPE) to reduce people's anxiety.” from the report
Infection control leadership
The home had a named lead for infection prevention and control.
“The home had a designated infection prevention and control lead.” from the report
Support for staff
A staff wellbeing folder signposted staff to sources of support.
“The home had a staff wellbeing folder in place to signpost staff to places where they could get support.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors and staff screened now, and are temperature checks still recorded?
- 02Who is currently responsible for infection prevention and control?
- 03How do you manage testing, PPE and safe admissions?
- 04What is the current plan if there is an infection outbreak?
- 05When was the infection prevention and control policy last reviewed?
This was a targeted inspection of infection prevention and control measures during the COVID-19 pandemic; it did not provide ratings for the other areas of care. This explanation was written from the published report of 9 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bakewells Care Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2020Inspected but not ratedSafe: Inspected but not rated
- September 2019Outstandingup from GoodSafe: GoodEffective: OutstandingCaring: GoodResponsive: GoodWell-led: Outstanding
- November 2016GoodSafe: GoodEffective: OutstandingCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Registered with the Care Quality Commission on 1 May 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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