CQC report explained · a residential care home
What the CQC found at Bainbridge Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2018
Rated Good overall; inspectors found safe, kind and personalised care, but the Effective rating Requires Improvement because capacity decisions were not consistently recorded.
This was a comprehensive inspection on 1 October 2018. The inspector spoke with people living at the home, relatives, staff and the manager. They observed daily life and checked care records, incident logs, complaints and other documents.
People were found to be safe and treated with kindness and respect. Staffing was well managed. Care was personalised, and people were supported with activities, communication, healthcare and daily choices.
The main weakness was in assessing whether people could make particular decisions for themselves. At times, decisions made in a person's best interests were recorded without first completing a capacity assessment. The home was rated Good overall, but Effective was rated Requires Improvement.
Good staffing
There were enough staff, and the team was described as coordinated and flexible when people's needs changed.
“There were sufficient numbers of staff to meet people's needs.” from the report
Kind relationships
Inspectors observed positive interactions. Staff knew people well and supported them with respect, privacy and independence.
“We observed positive interactions between people and staff, staff knew people well and had built trusting relationships.” from the report
Personalised activities
Activities were based on individual interests and preferences. Inspectors saw people being supported to take part in activities they enjoyed.
“Activities were an important part of people's lives and were led by people's choices.” from the report
Learning from incidents
The home reviewed incidents and added guidance when needed, including guidance about communication to reduce the risk of a similar incident happening again.
“Lessons were learned when things went wrong and accidents and incidents were managed safely.” from the report
Capacity decisions were not consistently recorded
needs fixingThe home sometimes made best-interest decisions without first assessing whether the person could make the decision themselves. Records did not consistently show how decisions had been reached or who had been involved.
“At times best interest decisions had been made without first assessing the person's ability to make the decision for themselves.” from the report
- 01How do you make sure a capacity assessment is completed before a best-interest decision is made?
- 02How do you record who was involved in each capacity and best-interest decision?
- 03What changes have been made since the inspection to improve this area of practice?
- 04How will you check that staff are following the updated approach in people's care records?
- 05How are people's views and choices included when decisions are made about their care?
This was an announced comprehensive inspection covering all five CQC questions, with observations, conversations and checks of care and management records. This explanation was written from the published report of 16 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bainbridge Court
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- June 2011
Registered with the Care Quality Commission on 29 June 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.