CQC report explained · a nursing home
What the CQC found at Badminton Place
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2022
Rated Outstanding overall; inspectors found kind, highly personalised care, with Safe, Effective and Caring rated Good.
This was a planned, announced inspection of the home. One inspector visited, an Expert by Experience spoke with relatives, and inspectors spoke with four people, nine relatives and staff. They also observed care and checked care, training and recruitment records.
The home was rated Good for Safe, Effective and Caring. Inspectors found risks were managed, staffing was sufficient, medicines were given safely, people's health and nutrition needs were supported, and staff treated people with kindness, dignity and respect.
The home was rated Outstanding for Responsive and Well-led. Inspectors found care was highly personalised, activities were meaningful, end of life support was very strong, and the management team promoted learning, teamwork and improvements. This was the first inspection of this newly registered service.
Personalised care
Staff knew people very well and adapted support to their preferences, abilities and changing needs.
“People's care and support was individually tailored to each person's needs.” from the report
Activities and relationships
The home offered creative activities and worked hard to reduce isolation, including links with the local community and support for people's individual interests.
“The arrangements for social activities were innovative and met people's individual needs.” from the report
Kind and respectful staff
Inspectors saw warm, respectful interactions. People and relatives consistently described staff as caring and supportive.
“The home was exceptionally caring. Every person and relative we spoke with gave heartfelt comments throughout our inspection.” from the report
End of life care
People received comfortable and dignified end of life care. Staff also supported relatives with practical and emotional help.
“The home provided an exceptionally high standard of care to people with palliative and end of life care needs.” from the report
Leadership and improvement
The management team promoted learning, staff development and new approaches to improve people's care and wellbeing.
“The management and leadership of the home was exceptional.” from the report
Inspectors raised no specific concerns in this report.
- 01How will staffing levels be maintained if another floor opens, given that only one floor was open during the inspection?
- 02How will you assess and review my relative's care plan if their health, communication needs or preferences change?
- 03Which activities and community links could be matched to my relative's interests and abilities?
- 04How would you support my relative and our family if they needed end of life care?
- 05How would you help my relative communicate if they had hearing, speech or other communication difficulties?
This was the first comprehensive inspection of the newly registered service and covered all five key questions. This explanation was written from the published report of 29 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
What inspectors found, February 2021
Inspected but not rated; inspectors found good COVID-19 infection control arrangements, including PPE, testing, cleaning and visitor safeguards.
Inspectors visited the home on 3 February 2021. This was an announced, targeted inspection during the COVID-19 pandemic. They looked at infection prevention and control arrangements, rather than the full range of care.
Inspectors found enough personal protective equipment and said staff used it correctly. Staff had infection control and PPE training, and managers checked their practice. The home was clean, with regular cleaning during the day.
There was an up-to-date infection control policy and contingency plan. The home had testing arrangements for people and staff, a process for visitors, and a garden visiting pod. Relatives could usually visit only outside the home, with exceptions for people receiving end of life care.
The service was marked inspected but not rated. This means the inspection did not give a rating for the quality of care overall or for the other four key questions.
PPE and staff training
The home had enough PPE, and staff had training in infection control and how to put on and remove PPE. Managers monitored staff practice.
“Staff had received training in relation to Covid-19 which included, infection control and use and donning and doffing of PPE.” from the report
Clean environment
Inspectors found the home clean and saw that cleaning took place regularly during the day.
“We found the home to be clean with regular cleaning taking place throughout the day.” from the report
Visitor safety
The home had a clear visitor process, including temperature checks and PPE. A visiting pod was available, with different arrangements for end of life care.
“A pod had been installed in the front garden, with ceiling to floor screens to protect people.” from the report
Testing and outbreak planning
The home followed current care home testing guidance and had plans to respond if people or staff contracted COVID-19.
“The service followed the current guidelines for care home testing; an enhanced testing regime was implemented.” from the report
Family communication
Managers and staff kept in regular contact with relatives and had working relationships with other professionals involved in people's care.
“The registered manager and staff communicated regularly with family of people living in the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 03 February 2021?
- 02How do you check that staff continue to use PPE correctly and keep their infection control training up to date?
- 03What are the current arrangements for visiting, including visits for people receiving end of life care?
- 04How often are people and staff tested, and what happens if someone has a positive result?
- 05How will the home keep our family informed about changes to infection control arrangements?
This was a targeted inspection of infection prevention and control under the Safe question; the service was inspected but not rated and the other key questions were not assessed. This explanation was written from the published report of 16 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Badminton Place
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2022Outstandingcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- February 2021Inspected but not ratedSafe: Inspected but not rated
- October 2020
Registered with the Care Quality Commission on 27 October 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
39 live-in carers within about an hour of South Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 32 can care for a couple. 11 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.