CQC report explained · a residential care home
What the CQC found at Away Day Care
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found safeguarding systems, risk assessments, staffing and medicines management were safe. Infection control arrangements were also considered effective.
- Effective?
- Good
- People's needs were assessed and staff had appropriate training. Staff supported healthy eating, access to health services and carefully planned moves into supported living.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported people to express their views and develop independence.
- Responsive?
- Good
- Care plans were personalised and activities reflected people's interests. Communication needs were recorded, and complaints were responded to promptly and appropriately.
- Well-led?
- Good
- Inspectors found a positive and inclusive culture, detailed checks on quality and good communication between managers and staff. Families, staff and professionals were given ways to provide feedback.
What inspectors found, December 2022
Rated Good in all five areas; inspectors found safe, kind and personalised support for people with learning disabilities and autism.
This was the first inspection since the service registered in September 2020. Inspectors visited on 6, 7 and 8 September 2022. The inspection was announced, with 24 hours' notice.
Inspectors spoke with four people using the service, 11 relatives and nine staff. They reviewed four care plans, three staff records and records about safety and how the service was run. The inspection covered the respite care home, supported living services and domiciliary care agency.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from abuse, received personalised support, and were helped to make choices and become more independent. This was the first inspection, so there was no previous rating to compare with.
Choice and independence
Staff put people's choices first and encouraged them to do things independently where possible.
“People's choices were at the forefront of decision making.” from the report
Safe staffing
Staffing levels were adjusted to the number of people staying at the respite service and their needs. Inspectors found staff had the right skills to keep people safe.
“The service had enough appropriately skilled staff to meet people's needs and keep them safe.” from the report
Planned transitions
The service supported people to move into supported living gradually, working with relatives and health professionals. Inspectors linked this approach to successful transitions.
“The commitment of staff to this process had positively contributed to successful transitions of people into their new homes.” from the report
Kind and respectful care
Inspectors observed people being treated with kindness, dignity and respect.
“Our observations throughout the inspection demonstrated that people were supported with kindness and good humour.” from the report
Meaningful activities
People were supported to take part in activities based on their interests, including outings, work opportunities and community activities.
“Staff supported people to participate in activities which they enjoyed.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and record my relative's individual needs before their first respite stay?
- 02How will you support my relative to make choices and become more independent?
- 03What activities and community opportunities would be suitable for my relative's interests and abilities?
- 04How will you involve our family and health professionals in decisions made in our relative's best interests?
- 05How do you adjust staffing levels when several people with different needs are staying at the respite service?
This was the first comprehensive inspection of the respite care home, supported living services and domiciliary care agency, and inspectors also reviewed infection prevention and control arrangements. This explanation was written from the published report of 3 December 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Away Day Care
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2020
Registered with the Care Quality Commission on 4 September 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Trafford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 91 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.