CQC report explained · a residential care home
What the CQC found at Avondale Castlemount Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2018
Rated Good in all five areas; inspectors found safe, kind and personalised care at the first inspection.
The inspection was unannounced and took place on 18 January 2018. One inspector visited the home, spoke with six residents and six staff, observed care, looked around the building and checked care plans, staff files and other records.
Seven people were living in the home, which can support up to nine people with mental health needs. Inspectors found enough safely recruited staff, safe medicines support, a clean and well-maintained environment and staff who understood how to protect people from harm.
Residents were involved in their care plans, goals, meals and activities. Inspectors found caring relationships, respect for privacy and dignity, good access to health professionals and support that was tailored to people's needs.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. This was the home's first inspection, so there was no previous rating to compare.
Kind relationships
Inspectors found that staff treated residents with kindness and compassion. People and staff had built strong, respectful relationships.
“People were supported and empowered by staff who were kind, compassionate and caring.” from the report
Safe staffing
There were enough staff on duty, and recruitment checks had been completed before staff started work. Staff had time to support residents and were not rushed.
“People were supported by enough skilled and knowledgeable staff who had been recruited safely.” from the report
Personalised support
Residents helped plan their care, set goals and build independent living skills. Care plans included people's health needs, history, beliefs and preferences.
“People were involved in the planning, management and reviewing of their own care.” from the report
Good oversight
The registered manager and staff carried out regular checks and used feedback, accidents and incidents to identify improvements.
“Regular checks and audits were carried out and action was taken to remedy any identified shortfalls.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you involve my relative in writing and reviewing their care and support plan?
- 02How do you support residents when their mental health deteriorates or they become anxious?
- 03How many staff are normally on duty, and what happens if someone is absent?
- 04How will you support my relative to build independence and work towards their personal goals?
- 05How are medicines, including medicines prescribed when needed for anxiety, monitored and reviewed?
This was an unannounced inspection of the whole home, including the premises and care provided, and it covered all five CQC questions. This explanation was written from the published report of 3 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Avondale Castlemount Lodge
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2016
Registered with the Care Quality Commission on 1 December 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.