CQC report explained · a nursing home
What the CQC found at Avon View
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, May 2022
Rated Good; inspectors found safe, kind and personalised care, with a new manager still applying to become registered.
Inspectors visited without notice on 1 and 4 April 2022. They spoke with people, a relative, staff and a health professional. They observed care and reviewed care plans, medicine records, staff recruitment files and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were safe, staff were trained, medicines were managed properly and staffing met people's needs. Infection control arrangements were also judged suitable while the home was managing a COVID-19 outbreak.
People and families described staff as kind and caring. Care plans reflected people's needs and choices. The home offered activities, supported contact with families and had person-centred end of life plans. The new manager had been in post for three months and had started an application to become registered.
Kind and respectful care
Inspectors saw staff treating people warmly and without rushing. People's privacy, dignity and choices were respected.
“We observed friendly, unhurried interactions between people and the staff team.” from the report
Safe staffing and medicines
The home had enough staff with the skills needed to meet people's needs. Medicines were administered by trained staff whose competence was checked.
“People were supported by enough staff with the skills needed to meet their care and support needs.” from the report
Good health support
The home worked with health professionals and supported areas such as wound care and safe swallowing. Inspectors found this helped people achieve good health outcomes.
“Good working relationships with other health and social care professionals meant people had good health outcomes.” from the report
Strong quality checks
Inspectors found checks covering a wide range of areas. Actions were monitored and completed, and learning was shared with staff.
“Quality assurance systems were multi-layered, robust and effective at driving improvements in service delivery.” from the report
Manager not yet registered
needs fixingThere was no registered manager in post at the time of the inspection. A new manager had started the application process and had been in post for three months.
“At the time of our inspection there was not a registered manager in post.” from the report
COVID-19 restrictions
minorThe home was in outbreak status during the visit, so some visiting restrictions applied. Essential care givers could visit after a negative lateral flow test and other visitors had to follow set arrangements.
“At the time of our inspection the home was in outbreak status as testing had found positive cases of COVID-19.” from the report
Activities had been reduced
minorCOVID-19 restrictions had limited group activities and access to the community. The report says these opportunities were gradually being brought back.
“Restrictions due to COVID-19 pandemic had limited opportunities for group activities and access to the community but these were gradually being re-introduced.” from the report
- 01What is the current progress of the manager's registered manager application?
- 02If there is a COVID-19 outbreak, what visiting arrangements would apply to our family?
- 03How often are group activities and community visits now taking place?
- 04How will you involve us in reviewing and changing our relative's care plan?
- 05How are staff trained to support any specific health needs, such as dementia, diabetes or swallowing difficulties?
This unannounced inspection covered all five key questions and included checks of infection prevention and control arrangements during a COVID-19 outbreak. This explanation was written from the published report of 19 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control and visiting arrangements during a COVID-19 outbreak.
This was a targeted inspection on 11 January 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care. The inspection was announced one day in advance.
Inspectors were assured that the home was preventing the spread of infection. Staff used personal protective equipment correctly, testing and vaccination arrangements were in place, and the premises were clean. The home was following current guidance for admissions, visits, social distancing and managing outbreaks.
The home was in outbreak status during the visit. Only essential care givers could visit until the outbreak ended, but people could have video calls with family. The service was inspected but not rated, so this report does not give a quality rating for the whole home.
Staff infection control training
Staff had training in infection prevention and control, and their skills were checked regularly.
“People were cared for by staff trained in safe infection, prevention and control, (IPC), practices who had their competencies regularly checked.” from the report
Testing and vaccination
People and staff took part in COVID-19 testing and vaccination programmes. Vaccination or exemption checks also applied to visiting professionals.
“People living at Avon View, and the staff team, were fully engaged in both the COVID-19 vaccine and testing programmes.” from the report
Family contact
Essential care givers and other nominated visitors were supported within the outbreak rules. Staff also helped people keep in touch with family by video call.
“Other arrangements were in place to help people keep in touch with families such as video link calls which staff were supporting people to do on a regular basis.” from the report
Clean premises
The premises and equipment were visibly clean and in good condition. Housekeeping staff were seen cleaning frequently touched areas.
“The premises and equipment were visibly clean and in good order.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the current staffing position, and how are any staffing pressures affecting people's care?
- 02What are the current visiting arrangements if there is another infection outbreak?
- 03How are staff's infection prevention and control skills checked now?
- 04How does the home check that staff and visiting professionals meet the current vaccination or exemption requirements?
- 05How are people supported to keep in contact with family when in-person visits are restricted?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated overall. This explanation was written from the published report of 4 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Avon View
3 rated inspections over 6 years: the service has held its Good rating throughout.
- May 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2022Inspected but not ratedSafe: Inspected but not rated
- October 2020Inspected but not ratedSafe: Inspected but not ratedEffective: Inspected but not rated
- August 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015
Registered with the Care Quality Commission on 1 July 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.