CQC report explained · a residential care home
What the CQC found at Avon Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including protective equipment, testing, hygiene, safe admissions and outbreak management.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, February 2021
Inspected but not rated; inspectors found good infection control and COVID-19 safety arrangements.
This was a targeted inspection on 22 January 2021. It looked at infection prevention and control during the coronavirus pandemic. The inspection was announced.
Inspectors found good practice. The home had a separate visiting pod, limited visits to two people per day, and supplies and arrangements to help staff use protective equipment safely.
Inspectors were assured that the home was managing visitors, social distancing, admissions, protective equipment, testing, hygiene, outbreaks and its infection control policy.
The home was inspected but not rated. This report does not give an overall quality rating or ratings for most of the five areas.
Separate visiting pod
The home built a visiting pod so visitors did not need to enter or pass through the care home. It included infection control materials and a listening system.
“The provider had constructed a COVID-19-secure visiting pod with floor to ceiling screens and windows” from the report
Managed visiting
Visits were limited to two people per day so staff could manage them safely and effectively.
“The home was limiting visitors to two per day to ensure that staff could manage this safely and effectively.” from the report
Protective equipment support
Staff were supported to use protective equipment safely. The home also found a suitable type of disposable glove for one staff member.
“Staff were supported to use PPE safely and creatively.” from the report
Outbreak planning
The home had planned how to separate areas during a possible outbreak, with staff routes designed to reduce movement between affected and unaffected areas.
“The contingency plan would effectively zone the home and staff could access and leave each zone” from the report
Inspectors raised no specific concerns in this report.
- 01How do the current visiting arrangements compare with the two-visitor limit described in the report?
- 02Is the separate visiting pod still available, and what infection control materials are provided for visitors?
- 03How often are people living here and staff tested, and how are the results managed?
- 04What would happen if there were an infection outbreak, and how would the home separate affected areas?
- 05What are the current arrangements for staff who need specific protective equipment, such as disposable gloves?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the report does not assess the other areas of care. This explanation was written from the published report of 17 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2019
Avon Manor was rated Good; inspectors found safe, kind and personalised care, with effective management and no reported breaches.
This was an unannounced, comprehensive inspection on 18 June 2019. Inspectors spoke with 11 people, two relatives and several staff. They observed care and reviewed care, medicine, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine arrangements, clean premises and detailed risk assessments. Staff supported people with food, drinks, healthcare and dementia care.
People were treated with kindness, dignity and respect. Care was personalised, activities reflected people's interests, and visitors were welcome. The home also supported people who wished to remain there at the end of their lives.
The last inspection was also rated Good. The report says this was a planned inspection based on the previous rating. CQC said it would continue to monitor information received about the home until its next visit.
Safe staffing and risk management
Inspectors found enough staff and saw call bells answered promptly. People's risks were recorded with clear guidance for staff.
“People's risks were identified, assessed and monitored safely.” from the report
Safe medicines
Medicines were given as prescribed. Two staff checked medicines together at lunchtime, and handwritten records were double-checked.
“All aspects of medicines were managed safely and people received their medicines as prescribed.” from the report
Kind and respectful care
Staff reassured people when they were distressed and supported them to make choices. Inspectors saw people treated with dignity and encouraged to remain as independent as possible.
“People were treated well and supported appropriately by staff who understood people's diverse needs; they treated everyone equally.” from the report
Personalised support and activities
Care plans included people's personal histories, needs and preferences. Activities included individual support, outings, church visits and visits from local children.
“People received personalised care in line with their preferences, interests and needs.” from the report
Open management and monitoring
The manager was accessible to people, relatives and staff. Regular audits covered areas including medicines, care plans, the kitchen and laundry.
“A robust system of audits monitored and measured all aspects of the home and were effective in driving improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01How are risk assessments updated after a fall, hospital admission or other change in health?
- 02How many staff are on duty during mornings, afternoons and nights, and how is this decided for my relative's needs?
- 03How would you adapt activities for someone with dementia who can no longer take part in their previous interests?
- 04How are my relative's future care wishes recorded and discussed with the family and healthcare professionals?
- 05How will you keep us informed about changes in our relative's health, and who should we contact if we have a concern?
This was an unannounced, comprehensive inspection covering all five CQC questions, including the care provided and the premises. This explanation was written from the published report of 16 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Avon Manor
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 30 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.