CQC report explained · a residential care home
What the CQC found at 523-525 Marfleet Lane
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using protective equipment safely, carrying out testing and maintaining cleaning and hygiene arrangements.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, January 2021
Inspected but not rated; inspectors were assured that infection control arrangements were keeping people safe.
This was an announced, targeted inspection on 03 December 2020. It looked only at infection prevention and control because of the coronavirus outbreak response.
Inspectors found good arrangements for visitors, including health checks, temperature checks, records for contact tracing and supervision while using protective equipment. People and staff followed social distancing rules, and people were supported to keep in touch with family and friends.
Inspectors were also assured that staff used protective equipment properly, testing and self-isolation arrangements were in place, and the home was clean. The home was inspected but not rated, so this report does not give an overall quality rating.
Visitor safety
Visitors had health checks, temperature checks and contact-tracing records. They were supervised to ensure infection control rules were followed.
“All visitors were supervised to ensure they followed infection control guidelines and wore appropriate personal protective equipment (PPE).” from the report
Protective equipment and testing
Staff had access to protective equipment and had training in using it. Regular testing and self-isolation procedures were in place.
“Regular testing of people who used the service and staff was completed in line with current guidance.” from the report
Clean environment
The home was clean and tidy, with cleaning schedules, suitable products and regular cleaning of frequently touched areas.
“The service was clean and tidy. Robust cleaning schedules and appropriate cleaning products were in place and available for staff to use.” from the report
Maintaining family contact
People were supported to stay in contact with family and friends through calls, emails, video calls and window visits.
“People who used the service were supported to maintain contact with their families and friends through phone calls, video calls, emails and window visits.” from the report
Further development suggested
minorInspectors signposted the provider to resources to develop its infection prevention and control approach. The report does not say that this led to a breach or enforcement action.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01How have the testing arrangements for people and staff changed since the inspection?
- 02How do you currently manage visits, including health checks, protective equipment and contact tracing?
- 03How often are frequently touched areas cleaned, and how is this checked?
- 04What happens if a person or staff member needs to self-isolate?
- 05What changes did you make after being signposted to resources to develop your infection prevention and control approach?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other areas of care were not assessed. This explanation was written from the published report of 12 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Avocet Trust - 523-525 Marfleet Lane was rated Good; inspectors found safe, kind and person-centred care with effective management.
This was an unannounced planned inspection on 08 November 2019. One inspector reviewed care, medicines, staff recruitment and management records, and spoke with people, relatives, staff and the manager.
The home supported up to seven people with learning disabilities, autism and/or physical health needs. Six people were living there at the inspection. Inspectors found that people were safe, treated with kindness and involved in decisions about their care.
Care plans were detailed and regularly reviewed. Staff supported people with food, health appointments, activities, communication and independence. Inspectors also found safe medicines practice, suitable staffing, staff training and systems to monitor quality.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating and the same rating for each area as at the previous inspection, published on 1 June 2017.
Kind relationships
Inspectors saw trusting relationships between people and staff. Staff understood people as individuals and supported them in the way they preferred.
“We observed people and staff had developed good and caring relationships built on trust and mutual respect.” from the report
Personalised care
Care plans included people's routines, histories, interests, likes and dislikes. They were reviewed with people so information stayed current.
“Care plans were detailed and regularly reviewed and updated with people to ensure they contained current information.” from the report
Activities and independence
People were supported to enjoy activities such as shopping, trips out, sporting events and visits with friends. Staff also helped people build independent living skills.
“People were supported to take part in activities they enjoyed, which helped people lead fulfilling lives.” from the report
Quality monitoring
The home used regular checks, meetings, surveys and incident reviews to identify issues and learn from them.
“There was a quality monitoring system which helped to identify shortfalls, so action could be taken.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's individual risks while still supporting their independence?
- 02How will my relative and our family be involved in care plan reviews and decisions about support?
- 03How do you support people with their particular communication needs and preferred routines?
- 04What activities and community opportunities would be available for my relative based on their interests?
- 05How would you support my relative if they needed hospital care or end of life care?
This was an unannounced planned inspection covering all five CQC areas, including both the accommodation and the personal care provided. This explanation was written from the published report of 10 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 523-525 Marfleet Lane
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- November 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 1 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Kingston upon Hull, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,350 a week. 12 can care for a couple. 8 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.