CQC report explained · a residential care home
What the CQC found at 281-287 St George's Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable risk assessments, safe recruitment, enough staff and safe medicines systems. Staff understood how to recognise and report abuse.
- Effective?
- Good
- Staff had specialist training and supported people's communication, nutrition and health needs. Three people had Deprivation of Liberty Safeguards authorisations, and eight further applications had been submitted.
- Caring?
- Good
- Staff were observed to be kind, attentive and respectful. People were offered choices and supported to live as independently as possible.
- Responsive?
- Good
- Care plans recorded people's routines, preferences and end-of-life wishes. People were supported with community activities, and relatives received regular updates.
- Well-led?
- Good
- The manager and senior staff were described as approachable and supportive. Quality checks identified shortfalls and action plans were used to make improvements.
What inspectors found, December 2017
Avocet Trust - 281-287 St George's Road was rated Good; inspectors found safe, kind and well-organised care.
This was an unannounced inspection on 23 November 2017. Inspectors spoke with a person using the home, relatives, healthcare professionals, the manager and staff. They observed care, checked three care files and reviewed medicines, staff records, rotas, incidents, audits and maintenance records.
The home supported 11 people at the time, with places for 12 adults with learning or physical disabilities. Inspectors found that people were protected from harm, received their medicines safely and were supported by trained staff. The home was clean and well maintained.
Staff were kind, respected people's choices and understood their communication needs. People were supported with healthcare, food, activities and contact with relatives. The home had systems for checking quality and dealing with complaints.
All five areas were rated Good. The overall rating stayed Good, as it was at the previous inspection in September 2015. The well-led rating improved from Requires Improvement because the quality checking system had become effective.
Protection from harm
Staff understood safeguarding responsibilities and had guidance about people's risks, needs and positive behaviour support.
“People who used the service were supported by staff who understood the importance of protecting them from harm.” from the report
Kind and respectful care
Inspectors saw staff obtain consent, explain support and respect people's privacy, dignity and preferred pace.
“We observed staff were kind and caring in their approach and interactions with people who used the service.” from the report
Communication and health support
Staff used different communication methods and supported people to access healthcare professionals when needed.
“People who used the service were supported to access health care professionals when required.” from the report
Improved management checks
The home had developed its quality assurance system. Audits and action plans were used to identify and address problems.
“At this inspection we rated well led as good as the registered manager was able to show us how the system has developed and been used within the service.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the current position on the eight further Deprivation of Liberty Safeguards applications mentioned in the report?
- 02How are medicines checked now, including medicines prescribed to be given when needed?
- 03How will you involve my relative and our family in care plan reviews and decisions about their support?
- 04How will you support my relative to communicate choices and consent in their preferred way?
- 05What activities and community opportunities would be available for my relative, based on their interests and needs?
This was an unannounced inspection covering all five rating areas; inspectors reviewed three people's care files and other selected records rather than every record at the home. This explanation was written from the published report of 9 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 281-287 St George's Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- October 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 1 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Kingston upon Hull, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,350 a week. 12 can care for a couple. 8 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.