CQC report explained · a residential care home
What the CQC found at 87 Westbrook Avenue
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2018
Rated Good; inspectors found safe, kind and person-centred care, with a few records and feedback processes needing follow-up.
The inspection was unannounced and took place on 11 May 2018. Two inspectors reviewed care, risk and medicine records, staff recruitment and training records, and management information. They observed support, spoke with staff and the registered manager, and spent time with all three people living there.
The home supports up to three people with learning disabilities. Inspectors found enough safely recruited staff, well-managed medicines, clean surroundings and good support with health, food, activities and relationships. People were supported to make choices, take reasonable risks and be as independent as they wished.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the home met the CQC's standards at the time of this inspection. It kept the Good rating from the previous inspection.
Safe staffing and medicines
There were enough staff, recruitment checks were completed and medicines were stored, recorded and given safely.
“Staffing levels remained consistent with enough staff on duty each day and night to meet people's needs.” from the report
Choice and independence
People were supported to make everyday choices, try new things and take part in cooking, shopping, cleaning and gardening.
“People were supported to be as independent as they wanted to be and were fully involved in making decisions about things that affected them.” from the report
Kind and respectful care
Staff knew people well, understood their ways of communicating and provided calm, compassionate support.
“Staff were kind and caring and people looked happy and relaxed in the company of staff.” from the report
Individual support
Care plans reflected people's needs, interests, goals and wishes, including their preferences for future and end of life care.
“Each person had a support plan that was individual to them.” from the report
Learning from incidents and complaints
The manager and provider reviewed incidents, accidents and complaints to identify patterns and make changes.
“These were used for learning and improving the service.” from the report
DoLS information
needs fixingThe registered manager was unsure whether conditions were attached to some DoLS authorisations. Inspectors asked the manager to check this.
“The registered manager was unsure of whether conditions were placed on the authorisations, so we asked the registered manager to follow this up.” from the report
Recording best-interest decisions
needs fixingThe reason for one decision made on behalf of a person was not recorded. The manager agreed to follow this up.
“The reason for making one decision was not recorded and the registered manger agreed to follow this up.” from the report
Survey results not yet used
minorThe latest survey results had not been analysed or published, so there was no improvement action plan based on them at the time of inspection.
“The results for this year had not yet been analysed and published so there was no action plan to improve based on the results.” from the report
Making activity choices clearer
minorThe manager recognised that the way daily activity choices were shown could be improved so people knew what was available.
“The registered manager agreed that there was opportunity to develop the way activity choices were presented so that people knew what activities were on offer each day.” from the report
- 01How do you check whether any conditions apply to people's DoLS authorisations, and how are those conditions followed?
- 02How do you make sure the reasons for best-interest decisions are recorded clearly?
- 03What happened after the latest satisfaction surveys were analysed, and what improvements resulted?
- 04How are daily activity choices shown so that each person can understand what is available?
- 05How will you support my relative to make choices and take reasonable risks without unnecessary restrictions?
This was an unannounced comprehensive inspection covering the home, the care provided and all five CQC questions; the report says the previous rating was also Good. This explanation was written from the published report of 27 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 87 Westbrook Avenue
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.