CQC report explained · a residential care home
What the CQC found at Autumn Lodge Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection, using protective equipment safely, supporting testing, and following social distancing and shielding rules.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, September 2020
Autumn Lodge Residential Home was inspected but not rated; inspectors were assured about infection prevention and control, with some resources suggested for further development.
The inspection took place on 19 August 2020 and was announced. It was a targeted review of infection prevention and control during the coronavirus pandemic, not a full inspection of the home.
Inspectors found good measures in place. These included regular whole-home testing, visitor temperature checks, available personal protective equipment and hand sanitiser, social distancing arrangements, and guidance displayed around the home.
The home was rated “Inspected but not rated” for safety. Inspectors said they were assured about infection prevention and control, but this report does not provide ratings for the other areas of care.
Regular testing
The manager had registered the whole home for testing, including people and staff without symptoms.
“The registered manager had registered for whole home testing to ensure people and staff were tested regularly, even if they showed no symptoms.” from the report
Visitor safety checks
Visitors had their temperature checked before entering. People with a high temperature, or who refused the check, were not allowed in.
“All visitors had their temperature taken before entering the home.” from the report
Protective equipment and hygiene
The home displayed advice about distancing, hand hygiene and protective equipment, with sanitiser and protective equipment available throughout.
“Information and guidance was displayed at the entrance to the home, reminding people to maintain social distancing, maintain good hand hygiene and wear appropriate PPE.” from the report
Social distancing layout
Furniture in shared areas had been rearranged to help people keep apart.
“Furniture in communal areas had been re-arranged to support social distancing.” from the report
Further development suggested
minorInspectors signposted the provider to resources to develop its approach. The report does not explain which specific part needed development.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What changes have been made to infection prevention and control since the inspection?
- 02How often are residents and staff currently tested, including when they have no symptoms?
- 03How are visitors currently screened before entering the home?
- 04What resources did inspectors recommend, and how were they used to develop the home's approach?
- 05Can you explain how care quality areas not covered by this targeted inspection are monitored?
This was a targeted inspection of infection prevention and control measures only, so the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 17 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2020
Autumn Lodge Residential Home was rated Good; inspectors found safe, kind and well-organised care across all five areas.
The inspection was unannounced and took place on 26 February 2020. One inspector spoke with people living in the home, staff and visiting health professionals. They also checked care records, medicines records, staff recruitment files, audits and safety documents.
The inspectors found that people were safe and received their medicines from trained staff. Staff were recruited properly, the home was clean, risks were assessed and equipment and safety checks were kept up to date. People were supported to eat well, stay active and access health professionals.
People said staff treated them well, listened to them and respected their privacy. Care was personalised, relatives were welcomed and complaints were handled according to policy. All five ratings were Good, the same as at the previous inspection published in August 2017.
Safe staffing and medicines
The home had enough staff to meet people's needs, used appropriate recruitment checks and gave medicines through trained staff.
“People received their medication from staff who had undertaken training for medicines administration.” from the report
Clean and safe environment
Inspectors found the accommodation clean and hygienic. Safety certificates were in date and regular audits were used to identify and address problems.
“There were effective hygiene audits completed on a regular basis, and action taken to address any shortfalls identified.” from the report
Kind and respectful care
People described being well cared for. Inspectors saw positive relationships, laughter and respectful support with personal care.
“Positive relationships had been formed between staff and the people in the home, with lots of interactions and laughter.” from the report
Personalised support and activities
Care plans included people's likes, dislikes, needs and wishes. People were supported to stay active and continue activities and relationships in the wider community.
“People had choice to live active social lives outside in the community.” from the report
Open management
Managers and staff were approachable, listened to people's views and used meetings, surveys and audits to improve the home.
“People were encouraged to put forward their opinions and suggestions to develop the service and drive up the standards within the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and record my relative's needs before they move in?
- 02How will you involve my relative in decisions about their care, activities and daily routine?
- 03How do you check that medicines are given safely and that staff remain competent to administer them?
- 04What activities and community links would be available for my relative?
- 05How would you support my relative if their health needs changed or they needed end of life care?
This was an unannounced inspection covering the home, the care provided and all five CQC questions; all five ratings remained Good from the previous inspection published on 23 August 2017. This explanation was written from the published report of 22 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Autumn Lodge Residential Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- September 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Autumn Lodge Residential Home →
- April 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Autumn Lodge Residential Home →
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 22 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,260 a week. 83 can care for a couple. 10 years' experience on average.
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