CQC report explained · a residential care home
What the CQC found at Autumn Leaves UK Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found detailed risk assessments, safeguarding training, safe medicines systems, suitable staffing and robust recruitment checks. Accident records were reviewed for patterns and actions to improve safety.
- Effective?
- Good
- People had assessments and personalised care plans. Staff were trained and supported, meals and special diets were managed well, and people could access health professionals when needed.
- Caring?
- Good
- People and relatives described staff as kind, patient and respectful. Inspectors saw people being treated with dignity and supported to remain as independent as possible.
- Responsive?
- Good
- Care plans recorded people's preferences, routines, communication needs and life histories. People could raise concerns and were offered activities and support based on their choices.
- Well-led?
- Good
- Inspectors found clear responsibilities, experienced staff and approachable management. The home used daily audits and sought views from people and relatives.
What inspectors found, April 2018
Rated Good; inspectors found safe, kind care and good management, but said the kitchen needed refurbishment.
This was an unannounced, comprehensive inspection on 22 March 2018. One inspector spoke with eight people living at the home, three relatives, staff and a health professional. The inspector also reviewed care records, medicines, staff files, accident records, complaints and quality checks.
People told inspectors they felt safe and well cared for. Staff knew people well, care plans reflected individual needs, medicines were managed safely and there were enough staff. People were supported with food, activities, health appointments and personal choices.
The home was clean, homely and well managed. The kitchen needed refurbishment, but the report said the home remained Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. It had also been rated Good at the previous inspection.
Safe care and medicines
Inspectors found comprehensive risk assessments, safe medicines administration and systems to protect people from abuse and avoidable harm.
“People continue to receive their medicines safely, we observed medication being administered and noted the correct checks were made and documentation completed at the time of administration.” from the report
Staff knew people well
The home had very little staff turnover. Staff understood people's needs, preferences and how they wished to be supported.
“Staff knew people they supported well and were able to describe what they like to do and how they liked to be supported.” from the report
Kind and respectful care
People and relatives consistently described staff as caring. Inspectors saw people treated with dignity and supported to be independent.
“People were treated with dignity and respect. One person said, "Staff do respect my dignity in all personal care, nobody gets treated badly.” from the report
Personalised support
Care plans included people's preferences, routines, communication needs and life histories. People and relatives were involved in planning care.
“People's care plans included information about their individual care needs and clearly detailed how each person would like to be supported.” from the report
Clear management
The management team had clear responsibilities and staff described the home as supportive. Daily audits were used to monitor standards.
“We found the service had clear lines of responsibility and accountability.” from the report
Kitchen refurbishment
minorThe kitchen needed refurbishment. The manager said this was planned as part of an extension and wider refurbishment of the existing home.
“The kitchen area however is in need of some refurbishment.” from the report
- 01What progress has been made with the planned kitchen refurbishment, and when is it expected to be completed?
- 02If my relative needs nursing or end of life care, how will this be arranged with district nurses?
- 03How will the planned change in registered management affect day-to-day care and oversight?
- 04How are risk assessments reviewed if a person has a fall, accident or change in health?
- 05Which activities and support would be available to match my relative's interests and choices?
This was an unannounced comprehensive inspection covering all five areas, and the previous Good ratings remained Good. This explanation was written from the published report of 26 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Autumn Leaves UK Limited
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 25 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.