CQC report explained · a nursing home
What the CQC found at Aurem Care (The Red House)
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, February 2022
The Red House had a targeted infection-control inspection and was not rated; inspectors were assured by its COVID-19 safety measures.
This was an announced, targeted inspection on 3 February 2022. Inspectors looked at infection prevention and control and asked about staffing pressures linked to COVID-19.
The inspectors were assured that the home was using protective equipment safely, arranging testing, managing visitors and admissions safely, and following current infection-control guidance. The premises were clean and well maintained.
People who tested positive for COVID-19 had a dedicated staff team during isolation. Families were supported to visit safely, and staff had recent infection-control training.
The home was inspected but not rated. This means the report does not give an overall quality rating or ratings for the wider areas of care.
Clean premises
The home was clean and well maintained. Extra cleaning schedules covered frequently touched areas during the pandemic.
“Additional cleaning schedules had been introduced since the beginning of the COVID-19 pandemic.” from the report
Managing infection risks
People who tested positive had a dedicated staff team, and clinical waste, clothing and bed linen were handled to reduce the risk of cross-infection.
“Service users who tested positive for COVID-19 were assigned a dedicated staff team who supported them with all of their care and nursing needs during their period of isolation.” from the report
Safe visiting
The home supported visits in people's rooms or in a garden visiting pod, in line with government guidance.
“People were supported by staff to see their family members in a COVID-safe way, which included visiting in their room or in a specially designed visiting pod in the garden.” from the report
Staff training
Staff had recent infection-control training and inspectors observed them following the required practices.
“All staff had received recent training in infection prevention and control (IPC) and were seen to be following correct IPC practices at all times.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing staffing pressures when staff are absent because of COVID-19?
- 02What happens now if a resident tests positive, and is a dedicated staff team still used?
- 03How will you keep our family informed if visiting guidance changes?
- 04How often are high-touch areas such as door handles and light switches cleaned?
- 05How do you check that all staff and visiting professionals meet the current infection-control and vaccination requirements?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not assess the other four key questions or give an overall rating. This explanation was written from the published report of 18 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
The Red House was rated Outstanding overall, with Good ratings for safety and effectiveness and Outstanding ratings for caring, responsiveness and leadership.
This was an unannounced, routine comprehensive inspection on 15 January 2019. Inspectors spoke with people living at the home, relatives, staff and health care professionals. They also observed care and checked care plans, medicine records, recruitment files and quality checks.
The home was rated Good for Safe and Effective. Inspectors found enough suitably checked staff, safe medicines, good infection control, personalised risk planning, appropriate health support and proper attention to people's rights and consent.
The home was rated Outstanding for Caring, Responsive and Well-led. Inspectors found very kind and personalised care, activities based on people's interests, excellent end of life support and strong leadership focused on continuous improvement.
The overall rating improved from Good in all five areas at the 2016 inspection. The report says significant improvements had been made.
Kind and respectful care
Inspectors saw excellent relationships between staff and people. Staff treated people with dignity and adapted communication to individual needs.
“The staff were exceptionally kind and caring and treated people with dignity and respect.” from the report
Personalised support
Staff knew people's histories, preferences and goals. They supported people to take part in activities, make choices and regain independence.
“People received exceptionally person-centred care from staff who knew each person, about their life and what mattered to them.” from the report
Strong end of life care
The home worked with hospice and palliative care services. Families were involved and received compassionate support before and after a relative's death.
“People receiving end of life care were treated with exceptional care and compassion.” from the report
Safe medicines and environment
Medicines were administered by trained staff and stored safely. Inspectors also found the home clean and infection control measures were good.
“People's medicines were managed in a safe way and they had their medicines when they needed them.” from the report
Good leadership and improvement
The provider and manager set clear expectations for personalised care. Feedback, monitoring and work with outside organisations were used to improve practice.
“Continual improvement in the service was supported through robust quality monitoring, including listening to people's views and suggestions.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and support my relative's individual communication needs, including if they cannot speak?
- 02How do you make sure medicines, including as-required medicines, are given safely and reviewed when needs change?
- 03How would you support my relative to eat and drink enough if they have swallowing difficulties or a risk of choking?
- 04What activities could be tailored to my relative's interests, abilities and life history?
- 05How would you involve our family in decisions and end of life planning if my relative's health deteriorates?
This was an unannounced routine comprehensive inspection covering all five key questions and the care and premises provided by the home. This explanation was written from the published report of 30 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Aurem Care (The Red House)
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2019Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.