CQC report explained · a residential care home
What the CQC found at Augusta Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found infection prevention and control arrangements were safe. They were assured about visitor controls, PPE, testing, cleaning, admissions and managing outbreaks.
- Effective?
- Good
- This area was not rated in this targeted inspection.
- Caring?
- Good
- This area was not rated in this targeted inspection.
- Responsive?
- Good
- This area was not rated in this targeted inspection.
- Well-led?
- Good
- This area was not rated in this targeted inspection.
What inspectors found, March 2022
Inspected but not rated; inspectors found strong infection control and a clean home, while staffing pressures were reviewed.
This was an announced, targeted inspection on 24 February 2022. Inspectors looked at infection prevention and control during the COVID-19 response. They also asked about staffing pressures and whether these affected care.
Inspectors found good arrangements at the entrance to control infection. Staff had training in infection control, PPE and hand hygiene. Daily checks, enhanced cleaning and an up-to-date infection control policy were in place.
The home was rated inspected but not rated. This means the visit did not give a new overall quality rating or a rated result for the five areas of care. The inspection focused on infection control and staffing pressures.
Visitor infection controls
The home had a strong entrance system to reduce the risk of visitors spreading or catching infection.
“There was a robust system in place at the entrance to the home to ensure all visitors, including relatives, friends, professionals and tradespeople were prevented from spreading or catching infection.” from the report
Staff PPE practice
Staff had received relevant infection control training and inspectors saw them using PPE correctly.
“Staff had received training which included infection prevention and control, how to safely put on and take off personal protective equipment (PPE) and hand hygiene.” from the report
Cleaning and monitoring
The home used enhanced cleaning schedules and senior staff carried out daily checks on infection control practice.
“Enhanced cleaning schedules were in place and included regular cleaning of high touch areas and additional deep cleaning.” from the report
Inspectors raised no specific concerns in this report.
- 01What staffing pressures are you experiencing now, and how do you make sure they do not affect residents' care?
- 02What are the current visiting arrangements, including testing, PPE and arrangements for visitors who do not meet vaccination requirements?
- 03How often do senior staff check that staff are following infection prevention and control procedures?
- 04How would you manage an infection outbreak, and how would you keep families informed?
- 05How have your infection control arrangements changed since the February 2022 inspection?
This was a targeted inspection of infection prevention and control, with questions about staffing pressures; it did not rate the other areas of care. This explanation was written from the published report of 24 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Inspected but not rated; inspectors found good infection control and support for contact with family and friends.
This was an announced, targeted inspection on 3 March 2021. It looked at infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home screened visitors, used protective equipment safely, carried out testing and had plans to isolate people when needed. They found the building clean and free from clutter, with extra cleaning and regular checks.
People were supported to keep in touch with family and friends by telephone, internet and carefully arranged visits. Staff also supported people's emotional wellbeing and planned activities during changes to normal routines.
The home was inspected but not rated. This means the report does not give an overall quality rating or a rating for most areas of care.
Family contact
The home supported people to keep in touch with family and friends through telephone, internet and carefully arranged visits.
“People were well supported by staff to have telephone and internet contact with their family and friends.” from the report
Infection control
Inspectors found good arrangements for visitor screening, protective equipment, testing, cleaning and preventing the spread of infection.
“We were assured that the provider was using personal protective equipment effectively and safely.” from the report
Clean environment
The building was clean and uncluttered. Extra cleaning and weekly checks were used to identify and address improvements.
“The building was clean and free from clutter.” from the report
Support during isolation
People who had to isolate in their rooms received one-to-one care, activities and extra support.
“One to one care, activities and high levels of support were provided to those people required to isolate within their rooms.” from the report
Inspectors raised no specific concerns in this report.
- 01What are your current arrangements for preventing and managing infections?
- 02How do you support residents to keep in touch with family and friends now?
- 03What support would a new resident receive if they needed to isolate?
- 04What are the home's current arrangements for care planning, medicines and staffing, which were not rated in this inspection?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated overall or for the other key questions. This explanation was written from the published report of 18 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Augusta Court
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2021Inspected but not ratedSafe: Inspected but not rated
- October 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.