CQC report explained · a residential care home
What the CQC found at Auden House Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2021
Inspected but not rated; inspectors found good infection control and visiting arrangements during the targeted inspection.
Inspectors visited the home on 10 February 2021. The visit was announced and focused only on infection prevention and control during the coronavirus pandemic.
They found a dedicated visiting room that was well ventilated and cleaned between visits. The home used screens and an external door to help residents see relatives safely.
Inspectors were assured that the home used personal protective equipment safely, followed social distancing guidance, supported self-isolation and had suitable testing arrangements.
The home was inspected but not rated. This means the visit did not give an overall quality rating or assess all five areas of care.
Safer visits
The home had a dedicated visiting room with ventilation, a screen and an external door. It was cleaned between visitors.
“The room was well-ventilated and cleaned between visitors.” from the report
PPE and staff arrangements
Staff followed PPE guidance, and there was a separate room for changing before and after shifts.
“Staff were adhering to personal protective equipment (PPE) guidance and practices, and there was a dedicated room for staff to change before and after their shift.” from the report
Distancing and isolation
Communal spaces were arranged to support distancing. The home had plans for people who needed to self-isolate and gave extra support when distancing was difficult.
“Clear plans were in place for those who were required to self-isolate.” from the report
Inspectors raised no specific concerns in this report.
- 01Are the dedicated visiting room, screen, ventilation and cleaning arrangements still in place?
- 02How do you currently support residents who need to self-isolate?
- 03How do staff use PPE, and where do they change before and after shifts?
- 04How do you test residents and staff for infections?
- 05Can you show us the home's latest full CQC ratings for areas not covered by this inspection?
This was a targeted inspection of infection prevention and control under Safe; the other areas and an overall rating were not assessed. This explanation was written from the published report of 27 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2019
Rated Outstanding; inspectors found safe, kind care, highly personalised activities and exceptional leadership.
This was an unannounced inspection over two days. Inspectors spoke with 13 people living in the home, three relatives, seven staff and three health professionals. They also reviewed care, medicines, recruitment and management records.
The home was rated Good for Safe, Effective and Caring. Inspectors found people were safe, medicines were managed properly, staff were trained and there were enough staff. People were treated with kindness, dignity and respect, and were involved in decisions about their care.
Responsive and Well-led were rated Outstanding. Inspectors found activities were tailored to people's interests and helped them build friendships and confidence. They also found exceptional leadership, strong quality checks and a clear commitment to improving people's lives.
The overall rating improved from Good at the previous inspection, published in December 2016. Responsive and Well-led improved to Outstanding, while Safe, Effective and Caring remained Good.
Kind and respectful care
Staff knew people well and supported their choices, privacy, dignity and independence.
“Interactions were warm and friendly. Staff spoke with people in a respectful, kind and gentle way.” from the report
Strong leadership
The inspection found a clear vision, committed leaders and staff who shared the home's values. Management systems helped maintain and improve care quality.
“The leadership of the home was exceptional.” from the report
End of life support
People were asked about their wishes, and staff worked with health professionals to support people who wanted to receive end of life care in familiar surroundings.
“Staff were committed to ensuring people's wishes at the end of their lives were respected and that people were able to die with dignity and amongst people who they knew and who knew them well.” from the report
Food and health support
People had choices of home-cooked food and were supported to eat and drink well. The home worked with a range of health professionals.
“We found people's nutritional needs were met.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you tailor activities and social opportunities to my relative's interests, abilities and communication needs?
- 02How would you involve my relative and our family in creating and reviewing their care plan?
- 03How would you support my relative's particular health needs and involve health professionals when their condition changes?
- 04How would you record and respect my relative's wishes about end of life care?
- 05How do you check that staffing levels and staff training remain suitable for the needs of people living here?
This was an unannounced inspection that looked at the overall quality of the care home, including both the premises and the care provided. This explanation was written from the published report of 2 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Auden House Residential Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Auden House Residential Home →
- August 2019Outstandingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at Auden House Residential Home →
- December 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2015
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- September 2012
Registered with the Care Quality Commission on 14 September 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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