CQC report explained · a residential care home
What the CQC found at Atlantis Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found sufficient staff, safe recruitment, detailed risk assessments and safe medicines arrangements. Infection control, equipment and emergency procedures were also checked and found suitable.
- Effective?
- Good
- Staff had induction, training and supervision. People were supported with food, drinks, healthcare and movement, and the home worked with outside health professionals.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff spent time talking with people and supported them to make choices about their daily lives and care.
- Responsive?
- Good
- Care plans recorded people's needs, routines, preferences and communication methods. Activities and visiting continued, although the activities programme had been disrupted during the pandemic.
- Well-led?
- Good
- Inspectors found visible management, good teamwork and clear responsibilities. Audits, feedback and reviews of incidents were used to monitor and improve the service.
What inspectors found, May 2022
Atlantis Care Home was rated Good overall; inspectors found safe, kind and personalised care, with some disruption to activities during the pandemic.
This was an unannounced inspection on 7 April 2022. One inspector and one assistant inspector spoke with five people living in the home, five staff members, a relative and a professional. They also reviewed care, medicines, recruitment and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines practices, detailed care records and good support with health needs, food, communication and personal choices.
People said they felt safe and were happy with their care. Staff were described as kind and approachable. The home had a friendly atmosphere, worked with health professionals and had systems for complaints, audits and learning from incidents.
Kind and respectful care
People appeared comfortable with staff, who spent time talking with them and supported their privacy, dignity and independence.
“People looked happy and comfortable with staff supporting them.” from the report
Safe staffing and risk management
Inspectors found enough staff to meet people's needs. Risk assessments were detailed and staff understood how to reduce avoidable harm.
“Risk assessments were detailed and up to date which meant staff had guidance in how to manage people's care safely.” from the report
Medicines handled safely
Medicines were ordered, stored and recorded safely. Inspectors found no gaps in the medicines administration records they checked.
“There were no gaps in medicines administration records (MARs) and when people were prescribed 'as required' medicines there were protocols in place” from the report
Personalised care records
The electronic care system recorded people's needs, preferences, backgrounds and routines. Staff used this information to provide individual care.
“Care plans were person centred and detailed people's likes and dislikes and how best to deliver care and support.” from the report
Approachable management
People, relatives and staff gave positive feedback about how the home was managed. Staff said managers were available, supportive and listened to concerns.
“There was a warm, friendly and family atmosphere in the service.” from the report
Activities had been disrupted
minorThe activities programme had been affected during the COVID-19 pandemic. The home was recruiting an additional activities coordinator and planned to arrange more outside activities and entertainment.
“There had been some disruption to the activity programme during the COVID-19 pandemic.” from the report
- 01What activities are available now, and has the additional activities coordinator been recruited?
- 02How will you make sure activities match my relative's interests, abilities and dementia-related needs?
- 03How will my relative's care plan be kept up to date on the electronic care system, and how can family members contribute?
- 04How do you make sure staffing levels remain sufficient when staff are absent or people need support with appointments?
- 05How will you record and follow my relative's wishes about end of life care?
This was the first inspection after re-registration and covered all five CQC areas, including infection prevention and control; the previous rating under the earlier registration was Good. This explanation was written from the published report of 24 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2021
Inspected but not rated; inspectors were assured that the home had safe infection prevention and control measures after a Covid-19 outbreak.
Inspectors visited on 23 March 2021. This was an announced, targeted inspection looking only at infection prevention and control after a Covid-19 outbreak.
The home had left isolation. Inspectors were assured that it was using PPE safely, managing visitors and admissions, arranging testing, and keeping the home clean. Staff had infection control training and checks were carried out.
The home had enough PPE, updated Covid-19 policies, regular cleaning routines and a plan for a further outbreak. Families could use visiting arrangements, telephone and technology to keep in touch.
Clear communication
During the outbreak, the home regularly updated people, staff and families about the safety measures being used.
“During the outbreak the registered manager had communicated with people, staff and families regularly to ensure everyone understood the measures put in place to help keep people safe.” from the report
PPE and infection control
There were enough PPE supplies, clear signs about using PPE and an emergency supply pack. Staff changed into uniforms before entering areas where people lived.
“The service had sufficient supplies of Personal Protection Equipment (PPE) and was available throughout the service.” from the report
Clean environment
The home had extra cleaning schedules, regular cleaning of high-contact areas and records showing when cleaning had been completed.
“The service was clean and hygienic. Additional cleaning schedules and audits where in place to ensure all infection control risks were minimised and people were kept safe.” from the report
Outbreak planning
The home had updated policies, staff training and a contingency plan for managing another Covid-19 outbreak.
“The provider had a detailed contingency plan to manage any further outbreak of Covid-19.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current arrangements for visiting, and how would visits work if there were another outbreak?
- 02How often are staff and residents tested now, and what happens if someone has symptoms or a positive result?
- 03How is PPE stored and checked to make sure supplies remain available?
- 04What would the home do if there were another infection outbreak?
- 05What are the home's current ratings and are there any later CQC reports?
This was a targeted inspection of infection prevention and control after a Covid-19 outbreak; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 9 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Atlantis Care Home
4 rated inspections over 6 years: the service has held its Good rating throughout.
- May 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2021Inspected but not ratedSafe: Inspected but not rated
- December 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- January 2020
Registered with the Care Quality Commission on 27 January 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
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Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
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