CQC report explained · a residential care home
What the CQC found at Athens House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found suitable risk assessments, safe recruitment, safe medicines management and effective infection control arrangements.
- Effective?
- Good
- Care assessments considered people's health needs and choices. Staff had relevant training and worked with healthcare professionals to support people's physical and mental health.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions, and staff supported privacy and independence.
- Responsive?
- Good
- Care plans recorded people's routines, preferences and communication needs. People were supported with hobbies, activities and contact with friends and relatives.
- Well-led?
- Good
- The manager sought views from people, relatives and staff and used audits to monitor safety and quality. Staff said they felt supported and able to raise concerns.
What inspectors found, March 2023
Athens House rated Good; inspectors found safe, respectful and personalised care across all five areas.
This was the first inspection since the service registered. Inspectors visited on 4 January 2023, spoke with one person, five staff members and a health and social care professional, observed staff interactions and checked care, recruitment, medicines and management records.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. Inspectors found people felt safe and happy, staff understood their needs, medicines were managed safely and care plans were reviewed.
People were supported to make choices, maintain independence and take part in activities they enjoyed. Relatives and friends could visit without unnecessary restrictions. The manager sought feedback and used checks and audits to monitor the quality of care.
Safe medicines
Inspectors found that medicines were given as prescribed, stored safely and checked through audits and staff competency assessments.
“People received their medicines safely and as prescribed.” from the report
Personalised support
Care plans recorded people's preferences, choices and routines. Staff knew people well and used this information to provide individual support.
“People's care records contained information about their preferences and choices for how their care and support should be provided.” from the report
Activities and relationships
People took part in activities based on their interests and were supported to keep in touch with friends and relatives.
“The activities included planned walks, trips to the cinema, swimming and cooking.” from the report
Respect and independence
Staff respected people's privacy and encouraged them to do as much as they could for themselves.
“Staff prompted people to do as much as they could, and wanted to do, for themselves to promote and maintain their independence with the tasks of daily living.” from the report
Management oversight
The provider used audits and checks covering areas such as training, health and safety and care plans.
“The provider maintained a system of audits and checks to monitor and review the safety and quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How many people currently receive personal care, and how would you assess and review my relative's specific personal care needs?
- 02How do you make sure medicines remain safely administered, recorded and audited for each person?
- 03What activities are currently available, and how are they chosen around each person's interests and preferences?
- 04How do you involve relatives and people using the home in reviewing care plans and making improvements?
- 05What staffing arrangements are in place, and how do you make sure staff have the training and knowledge needed for mental health support?
This was the first inspection and covered all five CQC key questions, but only one person was receiving personal care at the time, which is the care the CQC can inspect in this service. This explanation was written from the published report of 15 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Athens House
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2021
Registered with the Care Quality Commission on 5 August 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.