CQC report explained · a residential care home
What the CQC found at Ashwood House Limited (Ilford)
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found systems to protect people from abuse, person-centred risk assessments, enough staff, safe recruitment, secure medicine arrangements and infection control measures.
- Effective?
- Good
- The report did not give a separate rating or detailed findings for this question.
- Caring?
- Good
- The report did not give a separate rating or detailed findings for this question.
- Responsive?
- Good
- The report did not give a separate rating or detailed findings for this question.
- Well-led?
- Good
- Inspectors found positive and open leadership, clear staff roles, regular meetings, audits and systems for learning and improvement.
What inspectors found, January 2024
Ashwood House Limited (Ilford) was rated Good; inspectors found safe care and effective management.
Inspectors visited without warning on 5 December 2023. They spoke with people, a relative and staff. They observed care and checked care records, medicine records, recruitment files and management records.
The home was rated Good for Safe and Well-led. Inspectors found systems to protect people from abuse, suitable risk assessments, enough staff, safe medicine arrangements and checks to help keep the building safe.
Inspectors found an open and positive culture. People and staff could share their views, and the home used audits, meetings and feedback to look for improvements. The previous overall rating was also Good.
People felt safe
People told inspectors they felt safe. Risk assessments described individual risks and how to reduce them.
“People told us they felt safe using the service.” from the report
Enough staff
Inspectors found enough staff to meet people's needs. Staff were observed responding promptly and without rushing.
“There were enough staff working at the service to meet people's needs.” from the report
Medicines were managed safely
Medicines were stored securely and only trained staff administered them. Records checked by inspectors were accurate and up to date.
“We checked some of these and found them to be accurate and up to date.” from the report
Open leadership
People and staff were able to express their views. The home held regular meetings and used audits and surveys to improve care.
“The provider promoted a positive culture that was open and inclusive.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you review each person's risk assessments when their needs change?
- 02How do you make sure there are enough staff on every shift, including when staff are absent?
- 03How do you support people to manage their own medicines safely and increase their independence?
- 04How are people's views from resident meetings and surveys turned into changes?
- 05How do you review accidents and incidents and share any lessons with staff?
The report gave ratings only for Safe and Well-led; it did not provide separate ratings or detailed findings for Effective, Caring or Responsive. This explanation was written from the published report of 23 January 2024 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2018
Rated Good overall; inspectors found safe, kind and personalised care, with no breaches of regulations.
This was an unannounced inspection on 23 November 2017. The inspectors spoke with seven people and six staff. They reviewed care plans, risk assessments, medicines records, staff checks, training and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable risk assessments and appropriate safeguarding arrangements.
People were involved in their care plans and daily choices. Staff supported people's independence, health care, activities and cultural needs. People said staff were respectful and caring, and inspectors saw friendly and reassuring interactions.
The home was rated Good overall at the previous inspection in October 2015 and remained Good. Inspectors did not find any breaches of legal requirements at either inspection.
Safe staffing and recruitment
Inspectors found enough staff to meet people's needs. Recruitment checks included criminal record checks, references and proof of identity.
“The service had robust staff recruitment procedures in place.” from the report
Respect and independence
Staff supported people with privacy, dignity and everyday independence. People were involved in tasks such as cooking, managing money and accessing the community.
“Staff had a good understanding of how to promote people's dignity, privacy and independence.” from the report
Personalised support
Care plans covered people's individual health, personal, cultural, spiritual, sexuality and food needs. Plans were reviewed as people's needs changed.
“Care plans were in place which set out how to meet people's individual needs in a personalised manner.” from the report
Activities and community links
People took part in activities such as day trips, cinema visits, bowling and cafes. They were also supported to connect with religious and other community networks.
“People were supported with community activities such as day trips, the cinema, bowling and cafes.” from the report
Listening and oversight
The home gathered views through meetings and surveys and carried out audits of areas including medicines, care records and staff records.
“Various quality assurance and monitoring systems were in place, some of which included seeking the views of people who used the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you help my relative record their wishes about what should happen if they die?
- 02How will you support my relative to manage their own medicines, if they are assessed as able to do so?
- 03What activities and community links would be available for my relative?
- 04How often would my relative's care plan and risk assessments be reviewed?
- 05How would you support my relative to attend health appointments and maintain a healthy lifestyle?
This inspection looked at the premises and care provided, and assessed all five CQC questions; the previous overall rating from October 2015 was also Good. This explanation was written from the published report of 23 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ashwood House Limited (Ilford)
3 rated inspections over 8 years: the service has held its Good rating throughout.
- January 2024Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Ashwood House Limited (Ilford) →
- January 2018Goodstayed GoodSafe: GoodWell-led: Good
Read what inspectors found at Ashwood House Limited (Ilford) →
- November 2015GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- March 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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