CQC report explained · a residential care home
What the CQC found at Ashleigh Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using PPE safely, carrying out testing and managing outbreaks. The provider also said it had measures to reduce the effect of COVID-19-related staffing pressures.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, January 2022
Inspected but not rated; inspectors were assured that infection control and visiting arrangements were being managed safely.
This was a targeted inspection on 13 January 2022. Inspectors looked at infection prevention and control, visiting arrangements and whether staffing pressures linked to COVID-19 were affecting care. The inspection was announced 24 hours beforehand.
Inspectors were assured that the home was using PPE safely, carrying out testing, cleaning regularly and managing infection risks. Visitors were screened, tested and supported to use PPE and keep their distance.
The home had recently managed an outbreak. Visiting restrictions were agreed with families and the local infection control team, while people kept in touch through video calls, window visits and telephone calls. The service was inspected but not rated, so this report does not give a quality rating.
PPE and hygiene
Staff had a separate place to change safely, with washing facilities. PPE was available throughout the home and cleaning was carried out during the day.
“Staff had a designated changing room to put on and take off personal protective equipment (PPE) and uniforms safely with access to a shower and hand washing.” from the report
Visitor safety
Visitors were screened for symptoms, asked for a negative lateral flow test and vaccination information, and supported to use PPE and maintain distance.
“There were clear processes in place for visitors to the service.” from the report
Managing an outbreak
The report says the recent outbreak was managed effectively, with no other residents or staff testing positive. The home also helped people stay in contact with family and friends when visits were restricted.
“The outbreak was effectively managed by the home with no other residents or staff tested positive for COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you manage visiting if there were another infection outbreak?
- 02How are staffing pressures monitored, and what would happen if COVID-19 affected staffing levels?
- 03How often are PPE supplies, testing arrangements and cleaning checks reviewed?
- 04How would you help my relative keep in touch with family if visits had to be restricted?
- 05What are the home's current ratings for areas that this targeted inspection did not assess?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 27 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Ashleigh Rest Home was rated Good; inspectors found safe, kind care and effective management.
This was an unannounced, planned inspection on 29 January 2020. One inspector spoke with people living in the home, relatives and staff. They observed care and checked care records, medicines records, recruitment files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from avoidable harm, medicines were managed safely and staff had the training and skills needed.
People described kind and respectful care. Inspectors also found personalised care, enjoyable activities, good food, access to health professionals and a manager who checked the quality and safety of the service.
Safe medicines practice
Medicines were received, stored, given and disposed of safely. Staff were trained and their competence was checked.
“Medicines were managed safely. The provider had arrangements in place to receive, store, administer and dispose of medicines safely” from the report
Kind and respectful care
People said staff were caring. Staff took time to speak with people and protected their privacy and dignity.
“Staff supported people with dignity and respect and had a caring approach. Staff were gentle with people and took time to speak with them.” from the report
Personalised support
Care records reflected people's individual needs and wishes. Relatives were involved as much as they wanted to be.
“Staff assessed people's individual needs and care records reflected the support they required and their wishes.” from the report
Good management checks
The manager regularly checked medicines, infection control, care records and the environment. Feedback and incidents were reviewed to identify improvements.
“The registered manager completed regular checks of the home. These included checks on medicines, infection control, care records and the environment.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and record my relative's individual needs and preferences?
- 02How will you involve our family in care planning and reviews?
- 03What training and checks do staff have before they give medicines?
- 04How will you support my relative to take part in activities and maintain relationships?
- 05How would you support someone receiving end-of-life care, and what training do staff have for this?
This was an unannounced planned inspection covering all five CQC questions, and the previous Good ratings remained the same. This explanation was written from the published report of 26 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ashleigh Rest Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- December 2015
Registered with the Care Quality Commission on 18 December 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.