CQC report explained · a residential care home
What the CQC found at Ashleigh
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks, medicines, staffing, fire safety and safeguarding arrangements were managed well.
- Effective?
- Good
- People's needs were reviewed, and staff had relevant training and support. People were helped to eat healthily, access healthcare and make their own choices.
- Caring?
- Good
- People had positive relationships with staff who knew their histories, routines and communication needs. Privacy, dignity, equality and independence were respected.
- Responsive?
- Good
- Care was individualised and reflected people's routines, preferences and communication styles. People took part in activities, went on trips and were supported when their needs changed.
- Well-led?
- Good
- The manager and provider sought people's views and used audits to monitor care, safety and medicines. Staff felt able to raise concerns and suggest improvements.
What inspectors found, September 2018
Ashleigh was rated Good overall; inspectors found safe, caring and highly individualised support.
This was a comprehensive, announced inspection on 05 September 2018. One inspector spoke with all three people living in the home, staff and a health professional. They also checked care records, medicines records, staff training and quality checks.
The home supports up to three autistic people. Inspectors found that people had positive relationships with a consistent staff team who understood their needs, routines and anxieties. People were supported to make choices, stay healthy, keep in touch with others and take part in activities.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The rating remained Good from the previous comprehensive inspection in October 2015. No serious risks or concerns were identified during this inspection or through ongoing monitoring.
Consistent staff
People had been living together for a long time and were supported by the same staff team. This gave people continuity and helped staff understand them well.
“They had positive relationships with staff, who understood them well, anticipating what would make them anxious or uncertain.” from the report
Choice and independence
People chose how to spend their time, what to eat and which activities to join. They were also supported to do tasks at home and go out independently where appropriate.
“People made choices about their day to day lives.” from the report
Strong understanding of communication
Care plans explained how people communicated and how staff should interpret behaviour and body language. Easy-read information was also available.
“People's preferred way of communicating was highlighted in their care plans.” from the report
Inspectors raised no specific concerns in this report.
- 01How have people's needs and staffing levels changed since the 2018 inspection?
- 02How would you support my relative if they became more anxious or their routines had to change?
- 03How do you plan and review activities around each person's interests and communication needs?
- 04How are medicines checked and reviewed, including medicines bought over the counter?
- 05What arrangements are in place to support people as they age or develop new health needs?
This was a comprehensive inspection covering all five CQC questions, including care records, medicines, staffing, training and quality assurance systems. This explanation was written from the published report of 29 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ashleigh
2 rated inspections over 3 years: the service has held its Good rating throughout.
- September 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 6 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.