CQC report explained · a residential care home
What the CQC found at Ashlea Court Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control procedures were safe. They looked at visitors, admissions, protective equipment, testing, social distancing and outbreak management.
- Effective?
- Good
- The report does not give a finding or rating for this area.
- Caring?
- Good
- The report does not give a finding or rating for this area.
- Responsive?
- Good
- The report does not give a finding or rating for this area.
- Well-led?
- Good
- The report does not give a finding or rating for this area.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured that infection prevention and control procedures were safe.
This was an announced, targeted inspection on 16 November 2020. It was carried out because of coronavirus outbreaks in care homes and looked at infection prevention and control.
Inspectors found good practice. Visitors completed health questionnaires, had their temperature and oxygen levels checked, and the home had systems to support tracing contacts. Staff were trained to check residents' pulse and oxygen levels.
The overall rating was 'Inspected but not rated'. The Safe question was also inspected but not rated. This was not a full assessment of the home's overall quality.
Visitor checks
Visitors completed health questionnaires, and their temperature and oxygen levels were checked before entry.
“Visitors completed health questionnaires which supported track and trace systems.” from the report
Health monitoring
Staff were trained to use equipment to check residents' pulse and oxygen levels when assessing whether they were unwell.
“All staff were trained to use equipment which monitored residents' pulse and oxygen levels to determine if they were unwell.” from the report
Support for vulnerable staff
Risk assessments were in place for vulnerable staff, with adjustments made where needed.
“All vulnerable staff had risk assessments in place and adjustments made as required.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors' health questionnaires, temperature checks and oxygen checks carried out now?
- 02How do you check residents' pulse and oxygen levels when they may be unwell?
- 03How do you prevent and manage infection outbreaks?
- 04How do you make sure protective equipment is used safely and correctly?
- 05How do you support vulnerable staff through individual risk assessments and adjustments?
This was a targeted inspection of infection prevention and control practices only; the service was inspected but not rated and the other areas were not rated in this report. This explanation was written from the published report of 27 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Ashlea Court Care Home rated Good; inspectors found kind, safe care, but some medicines and care records were not complete.
This was an unannounced, planned inspection on 16 January 2020. Inspectors spoke with seven people using the home, three relatives, the manager and staff. They observed care, looked around the home and checked five people's care records and medicines records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People were generally safe, staff were available, the home was clean, and risks were managed. Inspectors found some errors in medicines records, but no evidence that people had missed medicines they needed. The manager took action straight away.
People described staff as kind and caring. Care plans reflected people's needs and choices, and there were activities and support to prevent isolation. Inspectors recommended more specific capacity assessments and better recording of people's and relatives' views in care plan reviews.
Kind and respectful staff
People and relatives described staff as caring. Staff supported privacy, dignity and independence.
“People were supported by caring staff who regularly chatted with them and knew their diverse needs well.” from the report
Activities and social contact
People could choose from different activities and trips. Staff regularly visited people who preferred to stay in their rooms.
“There were a variety of activities for people to take part in at the home, including trips into the community.” from the report
Quality monitoring
The home and provider checked the quality of care and reviewed incidents to identify lessons and improvements.
“There were good systems in place to measure, monitor and improve quality in the home.” from the report
Medicines records
needs fixingSome records did not accurately show when medicines were refused or disposed of. Inspectors found no evidence that people had missed medicines they needed, and the manager took immediate action.
“During our inspection we identified a number of errors in records relating to some people's medicines.” from the report
Capacity assessments
needs fixingSome older assessments did not clearly relate to the particular decision being made. Inspectors recommended a review of all care plans.
“Some care plans which had been in place for some time contained capacity assessments which were not decision specific.” from the report
Recording family feedback
minorCare plans included people's needs, but comments from people and relatives were not always formally recorded when plans were reviewed.
“Although care plans captured individual detail about people's needs, comments from people and their relatives were not always formally recorded.” from the report
- 01What changes were made after the errors in medicines records, and how do you now check that refusals and disposed medicines are recorded accurately?
- 02How do you make sure every capacity assessment relates to the specific decision a person needs to make?
- 03How are a person's views and relatives' comments recorded when care plans are reviewed?
- 04How will you involve our relative and family in writing and reviewing the care plan?
- 05What activities and support are available for someone who prefers to spend time in their room?
This was an unannounced inspection covering all five CQC key questions; all five ratings remained Good and the previous overall rating was also Good. This explanation was written from the published report of 5 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ashlea Court Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016
Registered with the Care Quality Commission on 15 June 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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12 live-in carers within about an hour of North East Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,350 a week. 10 can care for a couple. 7 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.