CQC report explained · a residential care home
What the CQC found at Ashglade
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2021
Inspected but not rated; inspectors found strong COVID-19 infection control arrangements, but this was not a full quality rating.
Inspectors visited the home on 15 February 2021. This was an announced, targeted inspection during the coronavirus pandemic. They looked specifically at infection prevention and control.
The home was supporting 10 people and had space for up to 12. Inspectors were assured that visitors, admissions, testing, protective equipment, social distancing, hygiene and outbreak arrangements were being managed safely.
The home supported visits by video call and was adapting a conservatory so families could visit through a partition and intercom. The service was inspected but not rated, so this report does not give an overall quality rating or ratings for the other four areas.
Safer family visits
The home was adapting a conservatory so visitors could see people without entering the main building.
“The provider was in the process of adapting a conservatory to include a windowed partition and intercom” from the report
Contact with families
People were supported to keep in touch with visitors through video calls.
“People were supported to see their visitors via video call.” from the report
COVID-19 testing
The home had arrangements to test both residents and staff in line with the guidance at that time.
“The provider had arrangements in place to test both people and staff for COVID-19, in line with the current guidelines on testing.” from the report
Protective equipment
Inspectors found that staff were following protective equipment and social distancing guidance, with a separate area for putting on and removing protective equipment.
“Staff were adhering to PPE and social distancing guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How are family visits arranged now, and is the conservatory partition and intercom available?
- 02How often are residents and staff tested when there is a suspected infection or outbreak?
- 03What protective equipment and social distancing arrangements are currently used by staff and visitors?
- 04How would you manage an infection outbreak in the home, and how would you keep families informed?
- 05What arrangements are in place for admitting a new resident safely?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 6 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2018
Ashglade was rated Good in all five areas; inspectors found safe, kind and responsive care, with staffing improved since the previous inspection.
Inspectors visited the home without notice on 19 March 2018. They reviewed four people's care records, staff training and recruitment records, and records about how the home was managed. They also spoke with people, staff, a relative and healthcare professionals.
The home was supporting 10 people and could care for up to 12. Inspectors found enough staff, safe medicines arrangements, suitable risk assessments and appropriate recruitment checks. People had access to healthcare, food and activities, and staff respected their privacy and dignity.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The previous inspection had found that there were not always enough staff. Inspectors found this had improved.
Staffing had improved
The previous inspection found there were not always enough staff. This inspection found staffing levels were sufficient for people's needs, with extra cover arranged when needed.
“At this inspection we observed there were enough staff on duty to meet people care needs.” from the report
Safe medicines
Medicines were stored securely and administered by trained staff. Records, temperature checks and audits were in place.
“There were safe systems in place for storing, administering medicines and for monitoring controlled drugs.” from the report
Kind and respectful care
Inspectors saw staff listening to people, supporting them gently and respecting their privacy and dignity.
“Throughout the course of our inspection we observed staff speaking with and treating people in a respectful and dignified manner.” from the report
Activities and choice
The home offered a range of activities, including outings, games, baking and music. Activities were agreed with people using the service.
“The programme included trips out, musical bingo, group crosswords, baking and music appreciation and a Saturday matinee.” from the report
Quality checks
The home used audits, surveys, meetings and unannounced visits to monitor care and identify improvements.
“There were effective systems in place to assess and monitor the quality of service that people received.” from the report
Staff supervision still being completed
minorA provider audit had identified areas for improvement. At the inspection, the manager was still making sure all staff received supervision in line with the provider's policy.
“the registered manager was in the process of ensuring that all staff were receiving supervision in line with the providers policy.” from the report
- 01How do you adjust staffing when a resident becomes unwell, has higher needs or needs to attend an appointment?
- 02How do you check that all staff have received supervision in line with your policy?
- 03How are medicines audits shared with staff, and how are any required improvements followed up?
- 04How are activities adapted for a new resident's interests, abilities and wishes?
This was an unannounced inspection of the overall service, covering all five CQC questions; it also checked progress since the previous inspection found staffing levels were not always sufficient. This explanation was written from the published report of 12 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ashglade
5 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017Requires improvementstayed Requires improvementSafe: Requires improvementWell-led: Requires improvement
- March 2017Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- January 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015Inspected but not ratedSafe: Requires improvement
- February 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 29 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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