CQC report explained · a residential care home
What the CQC found at Ashdale
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2019
Ashdale is rated Good; inspectors found safe, kind and person-centred care, with improvements since the previous inspection.
The inspection was announced and took place on 16 December 2018. One inspector spoke with people living in the home, a relative and staff. They also observed care and checked care records, medicines records, staffing, training and quality checks.
The home was safe, clean and friendly. Staff knew people well and supported their choices, independence, health needs and activities. Medicines were managed safely, risks were reviewed, and there were enough trained staff on duty.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The home was also rated Good at the previous inspection, but the earlier safety concern about trained staff being available for emergency medicine had been sustained and improved.
Stable, knowledgeable staff
The home had a stable staff team who knew the people living there well. Agency staff were used infrequently.
“there was now a stable staff team in place who were experienced in supporting people with complex needs.” from the report
Safe medicines support
Medicines were stored and given safely. Staff had their competence checked, including for medicines needing extra training.
“People's medicines were administered safely and stored securely.” from the report
Choice and independence
People were supported to make decisions, try activities and be as independent as possible without unnecessary restrictions.
“People are supported to be as independent as possible and the service continues to work with people to develop their independence further.” from the report
Community activities
People took part in activities suited to their needs and abilities, including swimming, shopping, walks and visits to cafes and restaurants.
“Activities offered to people were suitable to their needs and abilities.” from the report
Caring relationships
Staff treated people as individuals, respected their decisions and supported their dignity and relationships with relatives and friends.
“Staff spoke positively and respectfully about the people they supported.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure there is always a suitably trained member of staff available to give emergency medicine?
- 02How do you review medicines used to manage behaviour, and how do you involve the person, their family and health professionals?
- 03How will you support my relative's preferred way of communicating and making choices?
- 04What activities and community opportunities would be available for my relative, and how would you assess any risks?
- 05How often would my relative's care plan be reviewed, and how would relatives be involved?
This was an announced inspection of the whole service, covering all five CQC questions and the care provided to all four people living there. This explanation was written from the published report of 1 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ashdale
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Registered with the Care Quality Commission on 20 June 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.