CQC report explained · a residential care home
What the CQC found at Ashcroft Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were identified and managed, staffing levels were sufficient, medicines were administered safely and the home was clean and well maintained.
- Effective?
- Good
- People had assessments before admission, staff received training and support, and people were helped with nutrition, hydration and access to health professionals.
- Caring?
- Good
- Staff were observed to be kind, respectful and considerate. People were supported with privacy, independence and personal choices.
- Responsive?
- Good
- Care plans were personalised, organised and up to date. People could choose activities, pursue their interests and discuss their end-of-life wishes.
- Well-led?
- Good
- The provider carried out checks on care quality, medicines, health and safety. People and staff were involved through regular meetings, and staff said they felt supported.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with records improved since the previous inspection.
This was an unannounced inspection on 15 January 2019. One inspector reviewed information about the home, spoke with three people and two staff, observed care, and checked care records, medicines, recruitment and management records. Feedback was also received from health and social care professionals and a friend.
All five areas were rated Good. Inspectors found enough staff, safe medicines practice, suitable risk plans, good cleanliness and appropriate recruitment checks. People were treated respectfully, supported to make choices and helped to access healthcare, food, activities and the local community.
The home had remained Good since the previous inspection. Records had improved from the previous inspection, when they were difficult to read because information was stored in different places. Inspectors found them organised and up to date this time.
Safe staffing and recruitment
Inspectors found enough staff to meet people's needs. Recruitment checks, including references and DBS checks, were in place.
“Staffing levels were appropriate to meet people's needs.” from the report
Kind and respectful care
Staff were seen respecting privacy, knocking before entering rooms and helping people in a considerate way.
“People were treated with respect and assisted by staff in a kind and observant way.” from the report
Personalised support
Care plans included people's preferences, routines and health needs. Staff supported people to make choices and remain independent.
“People had personalised care plans which provided sufficient information about the care each person needed.” from the report
Activities and community links
People could choose activities and trips, attend church and go to places such as the park, cinema and local town.
“The object isn't to confine people in the home.” from the report
Involvement and oversight
People and staff were involved in decisions about menus, holidays and activities. The provider used audits and worked with outside professionals.
“People and staff were involved in the running of the service through regular meetings.” from the report
Medicines signatures
minorA medicines spot check found some signature issues. The provider addressed this through supervision and repeated the staff member's medicines competency check.
“A medicines spot check had found some signature issues.” from the report
- 01How do you check that medicines administration records are signed correctly every time?
- 02How would staff respond if a resident had an epileptic seizure, and when was the relevant care plan last reviewed?
- 03How do you update care plans after a hospital stay or a change in someone's health?
- 04What activities and trips could my relative take part in, and how would you support their individual interests?
- 05How do you make sure there are enough staff to support residents who need help with meals, moving or personal care?
This was an unannounced comprehensive inspection covering all five quality areas; the report says it used a sample of two care records and medicines and recruitment records. This explanation was written from the published report of 1 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ashcroft Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- September 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 25 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.