CQC report explained · a nursing home
What the CQC found at Ashby Court Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including visitors, admissions, protective equipment, testing, social distancing and outbreak management.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Outstanding
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, April 2021
Inspected but not rated; inspectors found strong infection control arrangements during the COVID-19 pandemic.
This was a targeted inspection on 9 February 2021. It looked only at infection prevention and control, as part of the CQC's response to the coronavirus pandemic.
Inspectors found the home was managing visitors, admissions, protective equipment, testing, distancing and cleaning safely. They were assured that infection outbreaks could be prevented or managed and that the infection control policy was up to date.
The home was inspected but not rated overall, and the Safe question was also inspected but not rated. This report does not give ratings for Effective, Caring, Responsive or Well-led.
Visitor safety
Visitors received information before arriving, were tested and screened, and used a designated visiting room with a glass divider. The room was cleaned between visits.
“People were supported to see visitors in a designated room which had a floor to ceiling glass divider to ensure people's safety.” from the report
Safe admissions
New admissions and people who tested positive were cared for in a separate area, with designated staff and separate facilities to reduce infection risks.
“Only designated staff worked in this area of the service and there was a separate lift, lounge and kitchen to ensure separation.” from the report
Staffing and testing
The home used its own staff to cover shifts and carried out regular COVID-19 testing and symptom checks.
“All staff underwent a rapid COVID-19 test and a more comprehensive test once a week as well as being screened for any symptoms on arrival.” from the report
Distancing and wellbeing
The home reduced the number of people dining together and rearranged communal areas to support social distancing, while allowing some shared dining because dining alone was considered harmful to wellbeing.
“Dining had been reduced to two people per table as it was decided dining alone was a detriment to their wellbeing.” from the report
Inspectors raised no specific concerns in this report.
- 01Are visitors still tested or screened before entering the home?
- 02How are new admissions and people with infections separated from other residents now?
- 03How often are staff tested, and how are symptoms checked before shifts?
- 04How are residents supported to keep in touch with relatives if visits are restricted?
- 05What are the current arrangements for communal dining and use of lounges?
This was a targeted inspection of infection prevention and control, so it did not assess the other four CQC questions or give an overall quality rating. This explanation was written from the published report of 21 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
Ashby Court Care Home is rated Good; inspectors found safe, kind care and exceptionally responsive support.
Inspectors visited without notice on 25 September 2019. They spoke with people living in the home, relatives, staff and a health professional. They also checked care records, medicines records, staff recruitment files and management records.
People were protected from avoidable harm. Staff understood risks, medicines were managed safely, staffing was suitable and accidents were reviewed. People received support with food, drink, health needs and decisions about their care.
People described staff as kind, respectful and supportive. The home was rated Outstanding for being Responsive because it offered a wide range of personalised activities and helped people follow their interests, maintain relationships and achieve personal wishes.
The overall rating was Good. Safe, Effective, Caring and Well-led were all rated Good. Effective improved from Requires Improvement at the previous inspection, while the other ratings stayed the same or improved.
Personalised activities
The home offered many activities based on what mattered to each person. Staff helped people achieve wishes such as visiting the beach, caring for a dog and attending events online.
“People and relatives were extremely positive about how staff had gone above and beyond to enable and empower them.” from the report
Kind and respectful staff
People had good relationships with staff. Staff listened, explained care and supported privacy, dignity and independence.
“People were happy with the staff that provided their care who were courteous and kind to people.” from the report
Safe care
Risks were assessed and reviewed. Staff supported people safely with movement, skin care and medicines, and learned from accidents and incidents.
“People felt safe and potential risks for people had been identified.” from the report
Improved decision-making support
The home had improved how it recorded consent and decisions made in people's best interests. Restrictions had been identified and the necessary applications made.
“On this inspection we found improvements had been made.” from the report
Support at the end of life
People's end of life wishes were recorded. The home worked with a hospice and created a room where relatives could stay nearby.
“The staff had listened to relatives and created a bedroom for friends and relatives to stay when people were ill or when receiving end of life care.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you find out about my relative's interests, routines, faith and personal wishes before they move in?
- 02What staffing levels would be available for my relative's needs, including support with moving and falls risks?
- 03How would you involve my relative and our family in reviewing their care plan and making decisions?
- 04Which activities and community links would be suitable for my relative, including if they spent much of their time in bed?
- 05How would you record and follow my relative's wishes about end of life care, and could family stay nearby if needed?
This was a planned, unannounced inspection covering all five key questions, the care provided and the premises; the previous Effective rating of Requires Improvement improved to Good. This explanation was written from the published report of 9 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ashby Court Care Home
3 rated inspections over 5 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- March 2017Goodstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 15 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Leicestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
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