CQC report explained · a residential care home
What the CQC found at Ashbury Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks such as self-harm, smoking, falls and mobility were assessed and managed. Staffing, recruitment, medicines, infection control and accident reporting were also found to be safe.
- Effective?
- Good
- Staff were trained and supported, and people's dietary, health and personal needs were assessed. Staff worked with other professionals and followed the Mental Capacity Act and authorised restrictions.
- Caring?
- Good
- People and relatives described staff as kind, helpful and respectful. Inspectors saw staff giving people choices, protecting their privacy and encouraging independence.
- Responsive?
- Good
- Care plans were personalised and people had regular activities, support to keep in touch with others and help to access the community. Complaints could be made in several ways and were responded to promptly.
- Well-led?
- Good
- Inspectors found an open and positive culture, with regular audits, staff meetings and feedback from people and relatives. The provider had systems to identify improvements and learn from incidents.
What inspectors found, March 2019
Rated Good; inspectors found safe, kind and person-centred care, with no breaches reported.
This was an unannounced, scheduled inspection on 12 March 2019. The inspection team spoke with people living at the home, relatives, staff and health and social care professionals. They also checked care records, medicines, accidents, complaints, staff recruitment and quality checks.
The home supported 29 people with mental health needs, including schizophrenia and bipolar disorder, and some people with learning disabilities. Inspectors found that people were safe, treated kindly and supported to make choices. Staff understood people's needs, medicines were given safely, and people had activities and access to healthcare.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The previous inspection in May 2016 was also rated Good. The provider had changed its registration to a limited company and registered the new service with CQC in December 2018.
People felt safe
People said they felt safe and could raise concerns with staff. Inspectors found that risks were identified and managed through care plans and staff guidance.
“People and relatives told us they felt the home was a safe place to be and felt comfortable to raise concerns with staff.” from the report
Kind and respectful staff
Staff knew people well and adapted how they communicated. Inspectors saw friendly, caring interactions and support for people's dignity and choices.
“People and relatives were complimentary about the staff. They told us that staff were kind, caring, helpful and respectful” from the report
Personalised activities
People were supported to take part in activities, go out and pursue individual interests. Staff helped one person plan a special activity from their own list of wishes.
“People had access to activities throughout the week. We observed planned activities such as arts and crafts, days out and takeaway evenings.” from the report
Good staff training
Staff received induction, supervision and training linked to people's needs, including support for self-harm and self-neglect.
“People were supported by staff who had the skills and knowledge to deliver effective care and support.” from the report
Strong management systems
The manager and provider used audits, surveys, meetings and external checks to monitor care and identify improvements.
“The provider carried out quality assurance audits to ensure good quality care was maintained.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you adapt the care plan to my relative's mental health needs, communication style and preferences?
- 02How do you manage risks such as self-harm, falls, smoking or getting lost, and how often are these plans reviewed?
- 03What activities and community outings could my relative take part in, based on their interests?
- 04How will you involve my relative and our family in care reviews and decisions about support?
- 05How do you make sure medicines are given on time and safely, including medicines given only when needed?
This was an unannounced inspection covering all five CQC questions, including both the care provided and the care home premises. This explanation was written from the published report of 29 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ashbury Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2018
Registered with the Care Quality Commission on 6 December 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.