CQC report explained · a residential care home
What the CQC found at Ashbourne Lodge Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, robust recruitment checks and effective systems for safeguarding and managing risks. Medicines were managed safely and infection control arrangements were in place.
- Effective?
- Good
- The report did not give a rating or detailed findings for this question.
- Caring?
- Good
- The report did not give a rating for this question, although inspectors observed staff interactions and found care plans were person-centred.
- Responsive?
- Good
- The report did not give a rating or detailed findings for this question.
- Well-led?
- Good
- Inspectors found the home was organised and well managed. Audits, surveys and other checks were used to monitor quality and make improvements.
What inspectors found, August 2022
Rated Good; inspectors found safe, well-organised care and no breaches were reported.
The inspection took place on 13 July 2022 and was announced 24 hours in advance. One inspector spoke with four people living at the home, three staff members, the manager and the provider. They also observed care, checked records and looked around the building.
The home was clean and hygienic. Inspectors found enough staff, robust recruitment checks and good systems for managing risks, safeguarding and medicines. Staff used protective equipment and infection control arrangements were in place.
Inspectors also found person-centred care plans, positive staff and relative feedback, and regular checks on the quality of the service. The overall rating was Good. Safe and well-led were both rated Good. The report did not give ratings for Effective, Caring or Responsive.
Enough staff
Inspectors found enough staff to meet people's needs. People said staff were available and did not seem rushed.
“They don't seem rushed to me, always staff around if you need them.” from the report
Safety and risk management
Risks were assessed and reviewed. After one person had repeated falls, the home provided extra staff training, sought professional advice and introduced a sensor mat.
“The number of incidents has reduced since action was taken.” from the report
Safe medicines
Staff received regular medicines training and records for receiving, giving and disposing of medicines were appropriate.
“The registered manager had good systems and procedures to manage medicines safely.” from the report
Positive management
Inspectors found the home organised, with audits and feedback systems used to improve care. Staff said their views were listened to.
“The place seems organised and well run and the manager is always available which is nice.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you continue to review and reduce the risk of falls for my relative?
- 02How often are staff trained to give medicines, including medicines prescribed as and when required?
- 03What happens to indoor visiting if there is a COVID-19 outbreak?
- 04How are relatives' views recorded and acted on after surveys or questionnaires?
- 05How will you tell us if my relative's care plan or risks change?
The inspection looked at safety, well-led arrangements, infection control, care records, medicines, staffing and the premises; only Safe and Well-led were rated in this report. This explanation was written from the published report of 5 August 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2018
Rated Good; inspectors found safe, kind and person-centred care across all five areas.
This was a comprehensive, unannounced inspection on 8 August 2018. One inspector spoke with people living at the home, relatives, staff and a healthcare professional. The inspector also observed care, checked two care records, reviewed medicines and other records, and looked around the building.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People and relatives said they felt safe and praised the staff for being kind and caring. Inspectors found suitable staffing, safe medicines procedures, personalised care plans, activities and systems for handling complaints.
The rating had not changed since the previous inspection in December 2015. The report says there was no evidence of serious risks or concerns from this inspection or the home's ongoing monitoring.
Kind and respectful care
Staff spent time reassuring people and supported them without rushing. Inspectors saw privacy and dignity being respected during personal care and when staff entered bedrooms.
“We found staff were sensitive, respectful and spent time talking and reassuring people in their care.” from the report
Personalised support
Care planning involved people and their families. Records included people's preferences, backgrounds, hobbies and choices about how they wanted to be supported.
“Records contained personal preferences about how they wished to be supported.” from the report
Food and choice
People said they enjoyed the food and had plenty of choice. Snacks and drinks were offered between meals, and alternatives were available when requested.
“You get plenty of choice, if you don't like something [cook] will always make an alternative.” from the report
Activities and community links
The home offered games, film days, singing, entertainers and trips out. Staff also supported people who were less mobile to visit local shops and parks.
“There was a wide range of activities and events provided for people who lived at Ashbourne Lodge.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and regularly review my relative's individual risks and care needs?
- 02What training and competency checks will staff have for my relative's medicines and any moving or mobility support?
- 03How will my relative and our family be involved in creating and updating the care plan?
- 04Which activities and trips would be suitable for my relative, including if they have limited mobility?
- 05How will you record and follow my relative's healthcare needs and end of life wishes?
This was a comprehensive, unannounced inspection of the care, premises and management of the home, and the ratings in all five areas were reviewed. This explanation was written from the published report of 30 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ashbourne Lodge Rest Home
3 rated inspections over 6 years: the service has held its Good rating throughout.
- August 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2018Goodstayed GoodSafe: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015
Registered with the Care Quality Commission on 17 June 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.