CQC report explained · a residential care home
What the CQC found at Ash View House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Outstanding
- Inspectors found very high staffing levels, strong safeguarding arrangements and detailed, person-centred risk assessments. Medicines were managed using a digital system, with regular audits.
- Effective?
- Good
- Staff were trained, supervised and assessed as competent. Care records were detailed and up to date, and people were supported with food, healthcare and decision-making.
- Caring?
- Good
- People had close relationships with staff and said staff were kind, respectful and supportive. People were involved in choices about their care, daily routines and activities.
- Responsive?
- Outstanding
- Support was highly flexible and based on each person's needs, interests, relationships and goals. People were helped to take part in activities including work, study, travel and community life.
- Well-led?
- Good
- Inspectors found a committed management team, clear responsibilities and regular quality checks involving people, relatives and staff. Feedback and incidents were used to make improvements.
What inspectors found, July 2018
Ash View House was rated Outstanding overall, with especially strong findings on safety and personalised support.
Inspectors visited the home without warning on 20 May 2018. They spoke with people, relatives, staff and health professionals. They observed care and checked care records, medicines, staffing, safeguarding and quality checks.
The home supported 17 people in three adapted buildings. Inspectors found very high staffing levels, well-trained staff and detailed risk assessments. People were involved in decisions about their safety, care and medicines.
Care was described as highly personalised and flexible. People were supported to pursue their interests, work, study, travel and maintain relationships. The home also had strong systems for listening to people and improving the service.
The overall rating was Outstanding. Safe and Responsive were rated Outstanding. Effective, Caring and Well-led were rated Good. At the previous inspection in January 2016, all five areas were rated Good, so Safe and Responsive had improved.
Personalised safety
People were supported to take reasonable risks while keeping their safety in view. They helped write their own risk assessments and were encouraged to build independence.
“People told us that staff kept them safe but in a way that did not restrict their individual freedom.” from the report
Flexible support
The home supported people to follow their interests and ambitions, including employment, education, travel and community activities.
“People took part in a range of activities they valued.” from the report
Individual care planning
People helped create detailed care plans covering their preferences, history, relationships, independence and goals.
“Each person's views of their care and support needs, as well as level of independence and quality of life were fully taken into account.” from the report
Staffing and training
Inspectors found high staffing levels, a low staff turnover and good training and support for staff.
“People were extremely well supported by staff to develop their own ideas and actions to stay safe.” from the report
Listening to people
People, relatives and staff could give feedback through meetings, surveys and support reviews. The home acted on suggestions.
“People, staff, relatives were sent survey forms on a regular basis.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you involve my relative in writing and reviewing their care plan and risk assessments?
- 02What staffing levels and staff matching arrangements would be in place for my relative?
- 03How would you support my relative to pursue their interests, work, education or community activities?
- 04How would you support my relative to manage their medicines and develop independence safely?
- 05How would you keep the family informed and respond if we raised a concern or complaint?
This was an unannounced inspection covering the home, the care provided and all five CQC questions, including records, observations, discussions and quality monitoring systems. This explanation was written from the published report of 7 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ash View House
2 rated inspections over 2 years: the service has improved, from Good to Outstanding.
- July 2018Outstandingcurrent ratingup from GoodSafe: OutstandingEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 7 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of South Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 32 can care for a couple. 11 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.