CQC report explained · a residential care home
What the CQC found at Ash House
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, March 2020
Rated Good; inspectors found safe, kind and personalised care, with some staff vacancies being covered temporarily by agency staff.
This was the first inspection since the home registered in February 2019. Inspectors visited on 18 February 2020, spoke with a person using the service, relatives and staff, and checked care, medicine, recruitment and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from harm, received their medicines properly, and had access to health professionals when needed.
Care was personalised. People were supported to make choices, build skills, keep relationships and take part in activities. Relatives said staff were kind, knew people's needs and helped them stay safe.
There were some staff vacancies. The home used a small number of consistent agency staff temporarily, but inspectors found enough staff on duty during the visit. The home will continue to be monitored through the normal inspection programme.
Choice and independence
People were supported to make choices about their daily lives and to gain new skills. The home also explored ways to help people become more independent.
“People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.” from the report
Personalised care
Staff knew people's preferences, routines and goals. Care records gave step-by-step guidance to help staff provide individual support.
“Care records contained detailed information which helped staff to provide personalised care.” from the report
Kind relationships
Inspectors observed positive interactions, and relatives described staff as kind and attentive. People appeared comfortable approaching staff for help.
“Interactions we observed between people and staff were positive.” from the report
Safe medicines
People received medicines as prescribed. Staff were trained and checked regularly, and medicine audits helped identify and address errors quickly.
“The provider followed safe protocols for the ordering, storage, administration and disposal of medicines.” from the report
Good management checks
The management team used audits and checks to monitor care, risks and required actions. Feedback from people and relatives was used to improve the service.
“Effective quality assurance processes were embedded.” from the report
Staff vacancies
minorThere were some vacancies at the home. A small number of consistent agency staff were being used temporarily while recruitment continued.
“There were some staff vacancies at the home and the registered manager informed us recruiting new staff was one of their main priorities.” from the report
- 01How many staff vacancies are there now, and how often are agency staff used?
- 02How will you support my relative to build skills and become more independent?
- 03How are my relative's care plan and personal goals reviewed, and how can the family take part?
- 04What activities and community links could my relative take part in?
- 05How would you support my relative to raise a complaint or say that something feels wrong?
This was the first inspection of the newly registered home and it assessed all five CQC questions, with each rated Good. This explanation was written from the published report of 14 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ash House
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2020Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2019
Registered with the Care Quality Commission on 20 February 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.