What the CQC found at Ash Grove

Inspectors found that medicines were prescribed, given, recorded and stored safely. Staff also followed principles designed to avoid unnecessary over-medication.

“People were supported by staff who followed systems and processes to prescribe, administer, record and store medicines safely.” from the report

Staff supported people to make choices, stay independent and have restrictions used only when necessary and for the shortest possible time.

“Staff supported people to be independent and have the maximum possible choice and control over their own lives.” from the report

Inspectors found that staff treated people with kindness, respected their dignity and adapted communication to their individual needs.

“People received kind and compassionate care from staff who used positive, respectful language which people understood and responded well to.” from the report

There were enough staff, including for one-to-one support, so people could take part in activities and visits when they wanted.

“The service had a sufficient number of staff, including for one-to-one support.” from the report

Staff said they could raise concerns with managers, and relatives were involved in discussing people's care and the service.

“Staff felt able to raise concerns with managers without fear of what might happen as a result.” from the report

One notification about allegations of abuse was sent two months late. Inspectors recommended that notifications should be submitted without delay, although they found no impact on the alleged victim's safety.

“However, on one occasion the notification was submitted 2 months after allegations of abuse had been raised by a member of staff.” from the report