CQC report explained · a residential care home
What the CQC found at 56-58 Carlton Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2018
Arshad Mahmood - 56-58 Carlton Road was rated Good; inspectors found safe, kind and personalised care, with improvements since the previous inspection.
This was an announced inspection on 27 and 30 July 2018. One inspector visited the home, observed care, spoke with staff and checked care plans, medicines, staff records and quality checks. They also contacted relatives and professionals. Three people were living there, although the home can support up to four people.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, clear risk assessments, safe medicines practice and staff who knew people's needs. People were supported with food, health appointments, communication, activities, religious needs and independence.
The previous inspection in July 2016 rated all five areas Requires Improvement. This inspection found improvements in staff training, safeguarding knowledge, mental capacity records, care plans, risk assessments and quality monitoring. There was no registered manager, as the provider managed the home directly.
Staff know people well
The staff team had worked at the home for several years. Inspectors found that staff understood people's behaviour, preferences and support needs.
“People were supported by staff who knew them well and there were enough staff to meet their needs.” from the report
Clearer risk support
Risk assessments had improved since the last inspection. They explained warning signs, triggers and how staff should reduce risks.
“At this inspection we found that the risk assessments were detailed and included this information.” from the report
Personalised communication and choice
People were supported to communicate in their preferred way and to make choices about food, clothing, activities and their home.
“People were communicated with in their preferred way.” from the report
Support for independence
People had individual goals and were encouraged to do tasks for themselves, with prompting or help where needed.
“People were encouraged and supported to be as independent as possible.” from the report
Improved quality checks
The provider had introduced stronger checks covering medicines, health and safety, care plans and risk assessments. Feedback was collected and used to make changes.
“The provider had quality monitoring systems in place for areas including; medication, health and safety, care plans and risk assessments.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you keep my relative's risk assessment up to date, and how will staff learn about any changes?
- 02What is the current position on any DoLS authorisations or applications, and how are restrictions kept as limited as possible?
- 03How will you support my relative to communicate choices about food, clothing, activities and appointments?
- 04What activities and community opportunities would be available for my relative, based on their interests and religious or cultural needs?
- 05How will you use audits, relatives' feedback and care plan reviews to identify and act on any problems?
This was an announced inspection covering all five key questions, the premises and the care provided; inspectors observed care and reviewed records, with limited direct verbal feedback from people living at the home. This explanation was written from the published report of 29 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 56-58 Carlton Road
2 rated inspections over 2 years: the service has improved, from Requires improvement to Good.
- August 2018Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- February 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 18 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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