CQC report explained · a residential care home
What the CQC found at Arliemoor Care Home
Rated Inadequate: inspectors found the home performing badly and the CQC has taken enforcement action.
What inspectors found, April 2021
Inspected but not rated; inspectors found strong infection prevention and control arrangements during the COVID-19 pandemic.
This was an announced, targeted inspection on 12 March 2021. It checked how the home prevented and controlled infection during the COVID-19 pandemic.
Inspectors found suitable risk assessments, an up-to-date infection control policy, regular cleaning and enough personal protective equipment. Staff were observed using protective equipment correctly, and testing was taking place for people and staff.
The home supported people to keep in touch with relatives through methods such as video calls. Visitors were screened, asked to use face coverings and supported to follow handwashing and other safety guidance.
The service was inspected but not rated. The inspection covered infection prevention and control under the Safe question, rather than providing a full rating for the home.
Infection control planning
The home had suitable risk assessments and an up-to-date infection control policy. Staff had training and support from outside health professionals.
“There were suitable risk assessments and an up to date infection control policy and procedure in place.” from the report
Protective equipment
There was a good supply of protective equipment, and staff were seen wearing and disposing of it appropriately.
“Staff were observed to be wearing PPE appropriately and disposing it in clinical waste bins.” from the report
Testing and cleaning
Testing was carried out for people and staff in line with current guidance. The home also had a cleaning schedule for all areas.
“Whole home testing was undertaken, with frequency of testing people and staff in line with current guidance.” from the report
Keeping families connected
Staff helped people maintain contact with friends and relatives while keeping people safe, including through video calls.
“Staff helped people to stay in touch with their friends and family.” from the report
Visitor safety
Visitors were screened for symptoms, supported to wear face coverings and given information about safety procedures.
“All visitors were screened for symptoms of acute respiratory infection and other signs of Covid-19 before being allowed to enter the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How are infection prevention and control arrangements being checked and updated now?
- 02How often are people using the home and staff tested, and what happens if someone has symptoms or a positive result?
- 03Is there still enough personal protective equipment, and how is staff use checked?
- 04How are cleaning schedules and infection control audits monitored?
- 05What visiting arrangements are currently in place, and how can residents keep in touch with relatives if visits are restricted?
This was a targeted inspection of infection prevention and control under the Safe question; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 14 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2017
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced comprehensive inspection on 1 and 5 September 2017. One inspector spoke with five people, seven staff and two health and social care professionals. They also reviewed care files, staff records, training information and service records.
The inspectors found that people were safe, their medicines were managed properly and staff had suitable training and recruitment checks. Care was based on people's needs and preferences. People were supported with food, healthcare, activities and time in the local community.
The inspectors saw kind and respectful relationships between people and staff. They found that people were involved in decisions, treated with dignity and supported to be independent. The service was also found to be well managed, with checks used to monitor quality and make improvements.
The overall rating was Good, and each of the five areas was rated Good. This was unchanged from the previous inspection in June 2015.
People felt safe
People told inspectors they felt safe, and risks were assessed in a way that aimed to protect freedom as much as possible.
“The service continued to provide safe care to people.” from the report
Kind relationships
Inspectors saw friendly and compassionate interactions. Staff knew people well and respected their privacy, dignity and choices.
“People had built strong relationships with each other and the staff who worked with them.” from the report
Personalised care
Care plans included people's histories, preferences and needs. Staff used this information to provide suitable support.
“Care plans were up-to-date and were clearly laid out.” from the report
Activities and community life
People took part in varied activities, visited local places and were supported to work towards personal goals.
“People engaged in wide variety of activities and spent time in the local community going to specific places of interest.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and support my relative's specific mental health needs and changing needs?
- 02What activities and community opportunities would be available for my relative, and how would you support their personal goals?
- 03If my relative cannot make a particular decision, how do you assess capacity and involve them in best-interest decisions?
- 04What is the current position on any Deprivation of Liberty Safeguards application or assessment?
- 05How are people's suggestions from surveys and house meetings followed up?
This was an unannounced comprehensive inspection covering all five key questions, based on visits on 1 and 5 September 2017. This explanation was written from the published report of 29 September 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Arliemoor Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 6 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.