CQC report explained · a residential care home
What the CQC found at Arden Lodge Residential Care Home for Elder Adults
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control procedures were being followed. This included the use of protective equipment, testing, cleaning, social distancing and managing possible outbreaks.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Outstanding
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, December 2020
Arden Lodge Residential Care Home for Elder Adults was inspected but not rated; inspectors were assured about infection control.
This was an unannounced, targeted inspection on 12 November 2020. It was carried out because of coronavirus outbreaks in care homes and focused on infection prevention and control.
Inspectors found that the home was following guidance for professional visits, social distancing, shielding, testing and the safe use of protective equipment. They were also assured that the home had suitable hygiene practices and an up-to-date infection control policy.
Staff had extra training about coronavirus and senior staff checked this was completed. The home had recruited more domestic staff, increased cleaning and carried out checks on protective equipment.
The service was inspected but not rated. This was not a full inspection of all areas of care, so the report does not give an overall quality rating.
Safer visiting
The home was building a visitor pod and supported people to see relatives through the windows, helping reduce infection risks while maintaining contact.
“The provider was supporting future visits from relatives by building a visitor pod in the garden, so the risk of the spread of infections was reduced.” from the report
Keeping people connected
People were supported to use technology and have more one-to-one time with staff, which helped reduce social isolation during the pandemic.
“People were also supported to keep in touch with others who were important to them by using information technology, and more frequent one to one time with staff.” from the report
Staff training
Staff received extra training and guidance about coronavirus. Senior staff checked that this training had been completed.
“Staff understood how to care for people safely through additional training and Covid-19 specific guidance.” from the report
Cleaning and protective equipment
The home recruited extra domestic staff, increased cleaning and carried out spot checks on protective equipment.
“The management team had recruited additional domestic staff to increase cleaning around the home and to manage any Covid-19 outbreaks.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02Is the visitor pod still available, and how are visits currently managed?
- 03How often are staff trained and checked on the safe use of protective equipment?
- 04How are cleaning levels and outbreak arrangements monitored now?
- 05What are the current ratings for caring, effective, responsive and well-led care?
This was an unannounced, targeted inspection of infection prevention and control practices only; the service was inspected but not rated overall. This explanation was written from the published report of 9 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
Rated Good overall, with Outstanding responsive care and strong findings on safety, kindness, activities and leadership.
The inspection was unannounced and took place on 07 March 2019. One inspector and an expert by experience spoke with people living in the home, relatives, staff and health professionals. They reviewed four care plans and records about how the home was managed.
The home was rated Good for Safe, Effective, Caring and Well-led. It was rated Outstanding for Responsive. Inspectors found suitable staffing, safe medicines systems, kind care, good support with food and healthcare, and detailed care planning.
The strongest area was personalised support. Staff understood people's histories, interests, beliefs and communication needs. They arranged activities and experiences that went beyond ordinary daily care, including holidays, community links and special celebrations.
Highly personal activities
Staff asked people about their ambitions and helped make individual wishes happen. Activities were based on people's histories and interests, rather than being the same for everyone.
“Every person had been asked about their ambitions and were encouraged to talk about what was important to them and about experiences they wanted.” from the report
Respect for differences
The home recognised people's cultural, religious and personal choices. Staff helped people maintain family relationships and take part in faith activities in ways that mattered to them.
“The staff recognised people's right to practice their faith and knew of different local places of worship.” from the report
Kind and respectful care
People described staff as kind and respectful. Staff supported privacy and encouraged people to remain as independent as possible.
“Staff ensured people's privacy and dignity was respected.” from the report
Good safety arrangements
Inspectors found risk assessments, evacuation plans, safety checks and safe medicines systems. People said they felt safe and received prompt help.
“There were safe systems in place to manage the medicines and medicines were stored securely in the home.” from the report
People's views shaped improvements
People and families could give feedback through meetings and surveys. The home recorded actions and monitored whether improvements were made.
“Meetings were held with people to gain their views about the service provision.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you find out about a new resident's ambitions, history, beliefs and interests, and how do you use this information in their care?
- 02Which activities and community links are available now, and how are they adapted for people with sensory or communication needs?
- 03How often are care plans reviewed, and how are families involved when a person cannot communicate their wishes?
- 04How do you check that staffing levels are still enough for people's needs, including support to go out or join activities?
- 05How are people's wishes about end-of-life care recorded and kept up to date?
This was an unannounced planned inspection covering all five CQC questions and providing ratings for the overall quality of the home. This explanation was written from the published report of 18 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Arden Lodge Residential Care Home for Elder Adults
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Arden Lodge Residential Care Home for Elder Adults →
- April 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
Read what inspectors found at Arden Lodge Residential Care Home for Elder Adults →
- May 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- October 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- January 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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