CQC report explained · a residential care home
What the CQC found at Arden Croft
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, appropriate recruitment checks and risk assessments covering areas such as community access, medicines and pressure care. Medicines were administered safely and the home was clean and tidy.
- Effective?
- Good
- Staff received induction, training and ongoing support. People were supported with nutrition, hydration, health appointments and any dietary needs.
- Caring?
- Good
- Staff treated people with kindness, respect and courtesy. People’s privacy, dignity, relationships and personal backgrounds were respected.
- Responsive?
- Good
- Care plans recorded detailed personal preferences, including what a good or bad day looked like. People were supported with hobbies, trips, independence and communication, and complaints were handled appropriately.
- Well-led?
- Good
- The home had regular quality audits, an open culture and systems for acting on feedback. Relatives said their views were heard and used to improve the service.
What inspectors found, December 2018
Rated Good; inspectors found safe, kind and personalised care with effective management systems.
The inspection was unannounced and looked at the home’s care, accommodation and management. One inspector visited and reviewed care records, medicines, training records, complaints and quality checks. Feedback was also gathered from relatives and staff.
The home supported four people with learning disabilities and autism. Inspectors found enough trained staff, safe medicines arrangements, suitable risk assessments and a clean environment. People received support with food, health appointments, activities and communication.
Inspectors found that staff treated people with kindness and respect. Care plans described people’s preferences in detail, and relatives were involved in decisions. The home had systems for responding to complaints and improving the service.
The overall rating was Good, with Good ratings in all five areas. The rating was unchanged from the previous inspection in February 2016. The report says there was no evidence of serious risks or concerns.
Safe staffing and medicines
Inspectors found enough staff to meet people’s needs and found that medicines were stored, administered and checked safely.
“There were enough staff on shift to meet people's needs.” from the report
Skilled staff
New staff received induction and shadowing, while existing staff had ongoing training. Staff said this gave them confidence to provide effective care.
“The staff we spoke with confirmed that the training gave them the confidence and skills to deliver effective care.” from the report
Personalised support
Care plans gave staff detailed information about each person’s personality, preferences and needs. People were supported with activities, relationships and greater independence.
“People received personalised care that was responsive to their needs.” from the report
Open management
The home used audits, meetings and feedback to identify improvements. Relatives said they felt listened to.
“The service had a positive ethos and an open culture.” from the report
Registered manager not present
minorA registered manager was in post but was not available during the inspection. The report did not identify this as a failure, but families may want to clarify who leads the home when the manager is away.
“A registered manager was in post, but was not available on the day of our inspection.” from the report
- 01How would you support my relative’s specific communication needs and help them make choices?
- 02What training do staff have for autism, learning disabilities and any behaviours that may challenge?
- 03How do you record and review medicines, dietary needs and health appointments?
- 04What activities, outings and opportunities for independence could my relative take part in?
- 05Who is responsible for the home when the registered manager is not available?
This was an unannounced inspection covering all five CQC questions, and the report says the overall rating remained Good since February 2016. This explanation was written from the published report of 11 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Arden Croft
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 21 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.