What the CQC found at Arbrook House Care Home

• Kind and respectful care

  Inspectors found that staff treated people as individuals and supported their dignity, emotional wellbeing and personal choices.

  “Staff went above and beyond to ensure that people were treated with kindness and compassion.” from the report

• Personalised activities

  Activities were matched to people's interests, abilities and past lives. Staff also helped people who were cared for in their rooms to avoid social isolation.

  “Staff ensured that people, regardless of their mobility or condition had access to activities that were meaningful to them.” from the report

• End-of-life support

  The home planned end-of-life care around people's wishes and helped relatives to stay involved and supported.

  “Exceptional care and support was provided to people when they were reaching the end of their lives.” from the report

• People involved in decisions

  People and relatives helped shape care plans, activities and how the home was run. Their feedback was used to make changes.

  “People, their relatives and staff were actively involved in developing the service.” from the report

• Strong management and oversight

  Inspectors found an open culture, supportive leadership and regular checks covering care, medicines, staffing, training and safety.

  “Quality assurance arrangements were robust and the need to provide a quality service was fundamental and understood by all staff.” from the report

Inspectors raised no specific concerns in this report.