CQC report explained · a nursing home
What the CQC found at Arbour Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection-control and visiting arrangements.
This was a targeted inspection on 19 January 2022. It looked at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures were affecting the home. The inspection was announced two days beforehand.
Inspectors found that national guidance was being followed for personal protective equipment and testing. They found supplies of protective equipment, staff training in handwashing and infection control, and procedures to manage COVID-19 risks.
The home was clean and uncluttered. It had reorganised communal areas for social distancing, used video calls and a visiting pod, and had arrangements for safe admissions and visits.
The service was inspected but not rated. Only the safe question was inspected, and it was also marked inspected but not rated. The other four questions were not assessed in this inspection.
Infection control
Inspectors found that protective equipment, testing, handwashing training and infection-control procedures were in place.
“National guidance was followed on the use of personal PPE and regular Covid 19 testing was taking place.” from the report
Clean environment
The home was clean and its communal areas had been rearranged to support social distancing.
“The home was clean and uncluttered. Communal areas had been reorganised to promote social distancing.” from the report
Visiting arrangements
The home used video calls and had built a visiting pod while national restrictions were in place.
“The home had also built a pod to support people with safe visits.” from the report
Safe admissions
Inspectors were assured that people could be admitted safely and that infection risks were assessed.
“The systems in place allowed people to be admitted to the home safely.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the home's current arrangements for visits, and are video calls or the visiting pod still available?
- 02How does the home currently manage staffing pressures, and have staffing levels changed since the inspection?
- 03What infection-control training have staff completed since this inspection?
- 04How does the home currently manage COVID-19 testing, outbreaks and admissions?
- 05What are the home's current ratings for caring, effective, responsive and well-led care, which were not assessed in this inspection?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated and the other four questions were not assessed. This explanation was written from the published report of 3 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2019
Rated Good, with Outstanding responsiveness; inspectors found kind, safe care and highly personalised support.
Inspectors visited on 6 and 13 August 2019. The first day was unannounced. They spoke with people living in the home, relatives, staff and health professionals. They also checked care records, medicine records, staff files and management records.
The home was rated Good overall. Safe, Effective, Caring and Well-led were all rated Good. Inspectors found enough staff, safe medicines practice, kind care, suitable training and effective management.
Responsive care was rated Outstanding. Inspectors found a wide range of meaningful activities, strong community links, personalised support and excellent end of life care. The Well-led rating improved from Requires Improvement at the previous inspection because a registered manager was now in place.
Personalised activities
Staff designed activities around people's histories, interests and abilities. People could take part in outings, exercise, creative activities and individual sessions.
“A wealth of mindfully constructed activities were on offer at Arbour Court.” from the report
End of life care
The home planned carefully for people's end of life wishes and supported relatives as well as residents. Relatives could stay with their loved ones and receive emotional support and meals.
“The service was committed to providing outstanding end of life care.” from the report
Kind and respectful care
Inspectors saw staff providing warmth, compassion and reassurance. Care plans included people's life histories, preferences, faith and other personal wishes.
“We observed staff treating people with warmth, compassion and kindness.” from the report
Safety and medicines
People felt safe, risk assessments were regularly reviewed and there were enough staff. Inspectors found that medicines were stored and given safely.
“Records showed that people received their medicines in the way prescribed.” from the report
Family and community links
Relatives were involved in care discussions and the home worked with local groups, schools, colleges and health professionals. Staff also helped people keep in touch with relatives living abroad.
“The service was very engaged with the local community and had developed a 'community engagement plan'.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you record and update each resident's life history, preferences and end of life wishes?
- 02What activities and outings are currently available for someone with advanced dementia or who prefers one-to-one support?
- 03How do you make sure medicines given when required are used appropriately and recorded correctly?
- 04How are relatives involved in care reviews and kept informed when a person's health changes?
- 05What staffing arrangements are used, including bank staff, and how do you ensure staff know each resident well?
This was a planned inspection covering all five CQC questions and included the care provided and the care home environment. This explanation was written from the published report of 31 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Arbour Court
3 rated inspections over 5 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- January 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- March 2015Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2014
Location report published without a new overall rating.
- September 2014Inspected but not rated
- September 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 15 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Stockport
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.