CQC report explained · a residential care home
What the CQC found at Anro House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2018
Rated Good; inspectors found safe, kind and personalised care, with no serious risks or concerns.
This was an unannounced comprehensive inspection on 18 June 2018. Two inspectors spoke with three people and three staff, observed care, checked two care plans and reviewed medicines records, audits, policies and staff files. They also spoke with the manager, a relative and a health professional.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were treated with kindness and respect, supported to make choices, and helped to live active and independent lives.
The report says the Good rating continued from the previous inspection. Inspectors found no evidence of serious risks or concerns. They noted that end of life care plans were due to be developed further and that the manager was reviewing the usefulness of team meetings.
Kind relationships
The atmosphere was friendly and respectful. Staff knew people's likes, dislikes and communication methods.
“The atmosphere at Anro House was calm and relaxed. People and staff had friendly banter and there was a feeling of mutual respect between them.” from the report
Safe medicines
Medicines were managed through checks and audits. New staff were assessed before giving medicines.
“A system of checks and audits meant that any medicine errors were quickly picked up and rectified.” from the report
Personalised support
Care plans were written with people and gave staff clear guidance about their needs, goals and preferences.
“Care plans were thorough, person centred and contained a lot of information which was laid out in a meaningful way to the person.” from the report
Quality monitoring
The manager and provider used regular checks, feedback and action plans to monitor the service and identify improvements.
“The registered manager carried out a series of robust daily, weekly and monthly checks to monitor and maintain the quality of care provided to people.” from the report
End of life plans
minorPeople's end of life wishes were recorded, but the report says the plans still needed further development.
“Peoples wishes were recorded in end of life care plans and these were due to be further developed in the coming months.” from the report
Team meetings
minorThe manager had identified that team meetings needed to become more current and more useful for staff.
“The registered manager had plans in place to improve the currency of team meetings and was looking at ways of making them more valuable to the team.” from the report
Length of shifts
minorA staff survey raised concerns about shift length. The report says this was added to the quality development action plan.
“Feedback gathered from a recent staff survey highlighted concerns around the length of shifts” from the report
- 01How have the end of life care plans been developed since the inspection?
- 02What changes have been made to team meetings to make them more useful and current?
- 03What was decided about the length of staff shifts after the staff survey?
- 04How will you support my relative to communicate choices using their preferred methods?
- 05How are medicines checked now, and how are staff assessed before giving them?
This was an unannounced comprehensive inspection covering all five CQC questions, and the report says the overall Good rating continued from the previous inspection. This explanation was written from the published report of 12 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Anro House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- March 2014
Registered with the Care Quality Commission on 7 March 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
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Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
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