CQC report explained · a nursing home
What the CQC found at Ann House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was using protective equipment safely, supporting testing, managing outbreaks and keeping its infection control policy up to date. The provider said it had measures to reduce the effects of COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Inspected but not rated; inspectors found strong infection control, clean surroundings and support for people during COVID-19 restrictions.
This was an announced, targeted inspection on 27 January 2022. Inspectors looked mainly at infection prevention and control, including the effect of COVID-19 staffing pressures.
Inspectors were assured that the home was managing infection risks. Visitors were checked, staff used protective equipment, testing was available and the home followed guidance on visiting, isolation and vaccination.
The home was clean and hygienic. Staff supported people to keep relationships, take part in activities and access the community safely when this was allowed.
The home was inspected but not rated. This means the inspection did not give an overall quality rating or a rated judgement for safe care.
Infection control
Visitors were checked for infection risks, including temperature checks and evidence of a negative same-day lateral flow test. Staff were trained to use protective equipment safely.
“Staff used appropriate Personal Protective Equipment, (PPE), to protect people from the risk of infection.” from the report
Clean environment
The home had been deep-cleaned and extra cleaning was introduced for frequently touched surfaces.
“The home was clean and hygienic. Areas of the home had been deep-cleaned” from the report
Support during restrictions
Staff supported people to isolate when needed and provided activities in the home when community access was restricted.
“Staff had been creative in providing activities for people to follow in the home.” from the report
Maintaining relationships
The manager followed visiting guidance and supported people to keep important relationships and access the community safely when permitted.
“People had been supported to maintain relationships that were important to them.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you managing staffing pressures, and have these affected people's care?
- 02What infection prevention and control measures are currently in place for visitors and new admissions?
- 03How do you support people to maintain relationships and access the community safely?
- 04What activities are available when people cannot access the community?
- 05How are staff trained and checked to make sure protective equipment is used safely?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; the service was inspected but not rated overall. This explanation was written from the published report of 8 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2018
Ann House was rated Good; inspectors found safe, kind and person-centred care, with strong support for independence.
This was an announced comprehensive inspection on 12 and 16 January 2018. Inspectors spoke with people living in the home, staff and managers. They observed care and checked care plans, medicines, recruitment, training, complaints and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines systems, suitable care plans and support from health and social care services.
The home focuses on helping people with learning disabilities or mental health needs build skills and move towards more independent living. It does not provide permanent accommodation. The overall Good rating remained unchanged from the previous inspection in May 2015.
Enough skilled staff
Inspectors found enough staff with the right skills and qualifications, including nurses and specialist staff. This meant people could take part in activities at home and in the community.
“There were enough staff with the appropriate skills, knowledge and qualifications to meet people's needs.” from the report
Support for independence
The home helped people build everyday skills, take part in work and make choices about their lives. Care was focused on helping people move towards more independent living.
“The focus of the service was on supporting people to gain greater independence and placing people at the centre of their care.” from the report
Kind and respectful care
Staff knew people well, gave them time and responded to signs of anxiety. Inspectors saw people being treated with respect and supported to maintain important relationships.
“People told us the staff in the home treated them in a kind and respectful way.” from the report
Good quality monitoring
The home used meetings, surveys, audits and regular management visits to hear people's views and check safety and quality.
“The provider had good systems to monitor the quality and safety of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you support my relative to build independence and move to a more independent living environment?
- 02What would happen if my relative's needs changed and the home could no longer meet them?
- 03How will my relative be involved in writing and reviewing their care plan?
- 04What activities, education or employment opportunities could my relative take part in?
- 05How would you support my relative near the end of their life if they needed this care?
This was a comprehensive inspection covering all five CQC areas, and the ratings in each area remained Good. This explanation was written from the published report of 4 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Ann House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Registered with the Care Quality Commission on 14 April 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Westmorland and Furness
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.