CQC report explained · a nursing home
What the CQC found at Anjulita Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection prevention and control arrangements during a targeted COVID-19 review.
This was an unannounced inspection on 8 February 2022. It was a targeted review of infection prevention and control, including how the home was managing COVID-19 risks and staffing pressures.
Inspectors were assured that the home was using PPE safely, arranging testing, managing visitors and admissions, and keeping its infection control policy up to date. They also found the home visibly clean and hygienic.
The home had measures to manage COVID-19-related staffing pressures. This inspection did not give an overall quality rating, or a rating for the Safe question.
Infection control
Inspectors were assured that the home had arrangements to prevent and manage infections, including safe PPE use, testing and outbreak management.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Clean environment
The home was visibly clean and hygienic. Frequently touched areas received extra cleaning.
“The care home was visibly clean and hygienic.” from the report
Support for communication
The home used pictorial guidance to help people understand PPE, hand hygiene and COVID-19 testing.
“This guidance was designed to assist with reducing potential concerns surrounding new safety measures, and to promote person centred communication.” from the report
Family contact
People could nominate an essential care giver, and relatives could use email, telephone and video calls to keep in touch.
“Additional communication methods, such as emails and telephone and video calls, supported communication between relatives, people and staff.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place to manage staffing pressures?
- 02How are visitors currently tested and supported to use PPE?
- 03How does the home manage infection outbreaks and keep its infection prevention and control policy up to date?
- 04How are people supported to understand PPE, hand hygiene and COVID-19 testing?
- 05What arrangements are currently available for essential care givers and other contact with relatives?
This was an unannounced targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not provide a full service rating. This explanation was written from the published report of 25 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2017
Rated Good and remained Good; inspectors found safe, kind and well-managed care, with care-plan layout being reviewed.
This was an unannounced comprehensive inspection on 29 August 2017. Two inspectors observed care, meals, medicines and activities. They spoke with people, relatives and staff, and reviewed care records, medicines records, staff files and management checks.
The home was rated Good in all five areas: safe, effective, caring, responsive and well-led. Inspectors found enough staff with the right skills, safe medicines management, suitable training and recruitment checks, and correct consent and capacity processes.
People were treated kindly and with dignity. Care was personalised, activities were available, complaints were handled appropriately, and people could access food, drink and healthcare. The home had remained Good since the previous inspection.
The report noted that the care-plan format was being reviewed because its long layout could mean information was missed. Inspectors did not report a breach of regulations or enforcement action.
Safe staffing and recruitment
Inspectors found enough staff with different skills to meet people's needs. Recruitment checks were completed before staff started work.
“There were sufficient staff with varying skills on duty to meet the needs of people who were using the service.” from the report
Safe medicines
Medicines were administered by trained staff and records were completed correctly. Stock checks matched the records reviewed.
“People's medicines were managed safely.” from the report
Kind, personal care
Staff knew people's preferences and backgrounds, spent time with them and treated them with kindness, privacy and dignity.
“It was obvious from our observations that people were treated with kindness and compassion.” from the report
Activities and involvement
People were involved in care planning and could join daily activities such as knitting, jigsaws and bingo.
“Staff carried out a variety of activities on a daily basis along with visiting entertainers and sing a longs.” from the report
Listening and improvement
The home held meetings, gathered views through questionnaires and used audits and action plans to identify improvements.
“A number of quality audits had been carried out.” from the report
Care-plan layout
needs fixingThe provider recognised that the care-plan format was long and could lead to information being missed. It was being reviewed at the time of inspection.
“The area support manager told us that the format for care planning was being reviewed by the provider as it was recognised that the current layout was long and could lead to information being lost.” from the report
Some staff felt busy
minorInspectors found staffing levels sufficient and did not see staff appearing rushed. However, some staff said they felt short-staffed at times, so this is worth checking for your relative's needs.
“Some staff we spoke with thought they were short staffed although others said there were enough staff.” from the report
- 01What changes have been made to the care-plan format since inspectors said information could be lost?
- 02How do you decide how many staff with which skills are needed for each shift?
- 03How do you check that medicines records remain complete and accurate?
- 04How are people and relatives involved in care-plan reviews and decisions about daily activities?
- 05What has changed at the home since this 2017 inspection?
This was an unannounced comprehensive inspection covering all five key questions, and all five ratings were Good. This explanation was written from the published report of 17 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Anjulita Court
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- February 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 22 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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88 live-in carers within about an hour of Bedford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.