CQC report explained · a residential care home
What the CQC found at Angelina Care
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2021
Inspected but not rated; inspectors found strong infection control arrangements during the COVID-19 pandemic.
This was an announced, targeted inspection on 16 February 2021. It checked how well the home prevented and controlled infection during the coronavirus pandemic.
Inspectors found that visitors were screened, PPE and social distancing guidance was followed, and people and staff could access COVID-19 testing. Staff had received training in COVID-19, infection control and PPE.
The home was clean and hygienic. The provider had plans for emergencies and COVID-19 outbreaks, and worked with health and social care professionals to support people safely.
The home was inspected but not rated. This means the report does not give an overall quality rating or a rated judgement for the other four areas of care.
Visitor safety
Visitors were screened for symptoms and supported to follow PPE and social distancing guidance. Some relatives were able to visit safely, while others stayed in contact by video and telephone.
“Visitors, including health and social care professionals were screened for symptoms of acute respiratory infection before being allowed to enter the home.” from the report
PPE and testing
The provider had arrangements for COVID-19 testing and staff training. Inspectors saw staff using appropriate PPE and maintaining social distance.
“We observed staff wearing appropriate PPE and were socially distancing throughout our visit.” from the report
Clean environment
Inspectors found the home clean and hygienic and were assured that its hygiene practices supported infection prevention.
“We saw the home was clean and hygienic throughout.” from the report
Emergency planning
The home had business continuity and COVID-19 contingency plans covering safe care during an emergency or outbreak.
“The service had business continuity and COVID 19 contingency plans was in place that made provisions for safe care in the event of an emergency, or outbreak of COVID 19.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 16 February 2021?
- 02How do you currently screen visitors and support visits from relatives?
- 03How often are people and staff tested for infections, and what happens if someone tests positive?
- 04How do you make sure staff continue to use PPE and follow infection control training?
- 05Can you explain how your business continuity and outbreak plans would support my relative?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was not a full inspection and the service was not rated. This explanation was written from the published report of 4 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2018
Rated Good; inspectors found safe, kind and personalised care, with the home continuing to meet required standards.
This was an unannounced inspection on 16 and 17 August 2018. One inspector reviewed care files, staff records, medicines and management checks. They spoke with people living at the home, a relative, staff, health professionals and a local authority commissioner.
The home supports up to 12 people with mental health conditions. There were 10 people living there during the inspection. Inspectors found enough staff, suitable recruitment checks, regular risk reviews and safe medicines management.
People were treated with respect and supported to make choices and become more independent. Care plans were personalised and kept up to date. Staff supported people with health appointments, activities, relationships and everyday skills.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection on 8 April 2016.
Enough staff
Inspectors found staffing levels were sufficient to meet people's needs. Extra cover was arranged when people needed support with appointments or activities.
“There were enough staff on duty to meet people's needs.” from the report
Safe medicines
Medicines records and audits were checked. The records reviewed showed that people received medicines as prescribed, and staff completed competency checks before administering them.
“Medicines were managed safely.” from the report
Personalised care
Care plans included people's mental and physical health needs, preferences and wishes. Staff knew people well and supported them to do as much as possible for themselves.
“Care plans described people's mental and physical health needs and provided guidance for staff on how to best support them to meet these needs.” from the report
Respect and privacy
Staff were observed treating people with dignity and respecting their choices about privacy and time alone.
“Throughout the course of our inspection we observed staff speaking with and treating people in a respectful and dignified manner.” from the report
Focus on independence
The home supported people with cooking, budgeting, domestic tasks, community activities and plans to move into their own homes.
“The ethos of the home was to promote people's independence, improve their daily living skills such as cooking and budgeting and help them to move into their own homes.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan and risk assessments if their mental health or support needs changed?
- 02How many staff are usually on duty, and how would you arrange extra support for health appointments or activities?
- 03How would you support my relative to become more independent and, if appropriate, move into their own home?
- 04How are medicines checked, audited and reviewed if someone self-administers them?
- 05How would you provide information and support if my relative could not understand the standard written documents?
This was an unannounced inspection covering the premises, care and all five CQC questions; the previous Good rating from 2016 was reviewed and remained unchanged. This explanation was written from the published report of 12 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Angelina Care
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- September 2012
Registered with the Care Quality Commission on 24 September 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Bromley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 83 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
“Usha rapidly became 'one of the family' and is sorely missed.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.