CQC report explained · a residential care home
What the CQC found at Angelcare Residential Living
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, May 2022
Angelcare Residential Living was rated Good; inspectors found safe, kind and personalised care, with one medicines protocol improved during the visit.
This was the first inspection since the home registered in April 2020. Inspectors visited on 12 April 2022, spoke with people, relatives, staff and the manager, observed care, and checked care records, medicines, audits and other documents.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from harm, received their medicines safely, had suitable staffing, and were supported with healthcare, food and activities.
People described staff as kind, polite and approachable. Care plans were personalised and regularly reviewed. The home had systems for complaints, learning from incidents and checking the quality of care.
Inspectors identified that some protocols for medicines given only when needed could be clearer. The manager improved these during the inspection and inspectors saw the updated documents.
Protection from harm
Staff understood safeguarding procedures and risks to people were assessed with actions in place to reduce them.
“People were kept safe from risk and harm and staff had a good understanding of safeguarding processes.” from the report
Kind and respectful care
People said staff listened to them, offered choices and respected their privacy, dignity and independence.
“People were treated with kindness and they built positive relationships with staff.” from the report
Personalised support
Care plans recorded people's needs, preferences and communication methods. People and relatives were involved where appropriate.
“People's likes, dislikes and preferences for care and routines were documented in care plans, evidencing they had been consulted.” from the report
Activities and relationships
The home offered a range of activities, including individual support for people cared for in bed and meaningful activities for people living with dementia.
“People were supported to follow their interests and take part in social activities.” from the report
Quality oversight
The provider used audits and computer-based systems to monitor care, risks and performance.
“Effective quality assurance systems were in place to monitor and review performance and ensure risks were managed.” from the report
Medicines given only when needed
minorSome protocols did not give staff enough guidance to recognise when these medicines were needed. The manager acted during the inspection and inspectors saw improved copies.
“However, we identified some 'as required' protocols could be improved to support staff to recognise when people needed these.” from the report
- 01How are the updated protocols for medicines given only when needed checked and kept up to date?
- 02How will staffing levels change as admissions increase?
- 03What progress has been made with the plans to make the environment more dementia friendly?
- 04How will you make sure my relative's communication needs and personal preferences are recorded and shared with staff?
- 05What end of life support and arrangements for relatives staying overnight are available if needed?
This was the first inspection of the newly registered home and covered all five CQC questions, including infection prevention and control under Safe. This explanation was written from the published report of 13 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Angelcare Residential Living
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Angelcare Residential Living →
- April 2020
Registered with the Care Quality Commission on 8 April 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Calderdale
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 87 can care for a couple. 12 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.