What the CQC found at Anchor House - Doncaster

Inspectors found enough staff available to meet people's needs in a timely way.

“Through our observations and talking with people and staff we found there were enough staff available to meet people's needs.” from the report

People received their medicines as prescribed, and staff responsible for medicines had been trained.

“The administration of medicines was managed in a safe way and people received their medicines as prescribed.” from the report

Staff had safeguarding training and understood what to do if they suspected abuse.

“Staff received training in this subject and knew how to respond if they suspected abuse taking place.” from the report

People and relatives told inspectors they were happy with the care and felt their needs were met.

“People and relatives we spoke with were complimentary about the service and felt their needs were met.” from the report

There was no domestic staff on duty on Saturdays, so care workers carried out essential domestic tasks and high-touch surface cleaning was significantly reduced.

“Care workers carried out essential domestic duties such as emptying bins and laundry, but cleaning of high touch surfaces was significantly reduced over the weekend.” from the report

Some action had been taken on building and maintenance risks, but the home needed a clear process to make sure checks continued safely.

“At this inspection we found initial action had taken place, however, a clear process needed to be embedded to ensure risks continued to be managed safely.” from the report

Quality checks had not identified every issue found by inspectors, including problems with two bathroom fittings.

“Some issues we identified during our inspection had not been identified during the audit process.” from the report

A couple of incidents that should have been reported to the CQC had been overlooked. Management agreed to report them retrospectively.

“However, during our inspection we found a couple of incidents which should have been reported to the CQC.” from the report

The report says the temperature of the medicines room had remained a concern despite attempts to reduce it.

“The registered manager told us they had tried a range of methods to reduce the temperature, however, this remained a concern.” from the report